Customer Ratings & Reviews

The Geek Squad people are always kind, knowledgeable and well with having the membership!

I love geek squad, especially for people like me who are not tech savvy they’re very patient and don’t treat you like you’re dumb, even though I am when it comes to technology

The agents installed appliance with no issues, and they were fast and courteous

I really love the size it holds a lot of food, but not so large it cant be easily stored. I would have given it 5 stars but this is my second one as the first one lasted 1 year and 2 months. They had a close out deal and i did buy the extended warranty this time. First issue with any insignia purchased appliance.

So glad I purchased this warranty. It was actually used soon after the purchase of a refrigerator which was defective, and froze all of our food.

I fell in love from the first-time I saw it. Just so happen Beat buy had one on open box. Must have.

The refrigerator works well. Just started having trouble with the bottom freezer. Called, spoke to an agent, came out quickly and was told what was wrong. Repair is coming. Thanks for quick response. Still love my fridge.

I purchased the Geek Squad 3-year warranty with my Insignia 7 Cu. Ft. Upright Freezer for peace of mind. While I haven’t had to use the service yet, it’s reassuring to know I’m covered for any potential issues. The process of adding the warranty was simple, and based on Best Buy’s reputation, I feel confident that Geek Squad will deliver excellent support if needed. It’s a great option for anyone looking to protect their investment!

Always get geek squad support its always very helpful

Geek Squad is amazing!!! They repair you broken items quickly and with respect. It' sad that items don't last anymore but at least they will help you

Love the new fridge. It's gonna take a while to get used to as it replaced a built in sub zero all refrigetator. The bottles in the left side door rattle when the door closes. Ot looks great in my kitchen and the capacity is perfect. It's nice to have water at your fingertips. The ice maker is a nice feature. My sub zero was 29 years old and did not have any features. Just all refrigerator - no water or ice.

I used to have a warranty and it worked out. Sad that you feel now a days you need the additional warranty.

I'll admit I should have shopped around a little more before settling on this refrigerator being as finicky as I am about refrigerator noise. 3 main things I really wanted: (1) Quiet or silent, this thing is noisy! (2) 3/4 sized for less space, that it is. (3) Stylish design, the high gloss black with stainless trim is very nice looking. This open-box seemed like a deal (( ended up spending a little more because I though a big brand name would mean quality )), but I feel like I really should have just gone with the other lesser known brands I was looking at where the reviews said the units were SILENT and you couldn't even tell they was running. In this day and age there's no reason a big brand like Whirlpool can't make a silent fridge, even at this lower price bracket with a list price just under $500. I have a mini GE and it's 95% silent. The only good thing about this unit is that it's pretty efficient so the compressor doesn't come on a whole lot, but when it does you can surely hear it running. I've lived in many apartments that had similar sized refrigerators and they were all silent. I have this unit sitting in an open space in a spare room, I imagine an enclosure might make it slightly quieter, but not much. I'm considering buying some fire proof noise foam panels to cover the back opening where the generator is exposed to try and dampen the hum and buzzing noise. Having it in my storage room is its only saving grace since I don't have to listen to it in my living room, otherwise I would have dealt with the hassle of returning this thing. I've been using it for a couple of weeks now and will just deal with it. PROS: - Stylish and modern looking, nice glossy black mirror finish with stainless trim. - Reversible doors. - Nice 3/4 size. - No frost freezer. - Fairly roomy for the size. CONS: - Noisy, has a slight buzz/hum when compressor is running, you can definitely hear it from a next door room. Annoying! - No light in freezer. - Fridge light automatically shuts off after a minute. How annoying, I often rummage through a fridge much longer, so I have to tap the switch to turn the light back on. - No temperature dial, it's controlled with three little snow icons. Just use a dial, they work. No independent control of freezer temperature, it's all balanced through the main control. Luckily at its max setting things are cold enough. At the lower default temperature the fridge main area isn't cool enough. So put it at max. - The main door doesn't stay open at full exposure, which you need to slide out the produce drawer. The door always tries to close on you. Annoying! - The produce drawer has no rails, so it just sits on the bottom. - The protective plastic film that covers the doors has to be removed, it's impossible to get it all off around the handles without using a cutting tool like a knife or Exacto blade. The left over bits of plastic look terrible.

This was a good choice for me as I've used it and it more than paid off.

They were super help and learned some new things. I will definitely recommend

as an owner of an old house, i do not have many choices and this fridge was perfect. I was able to get it in through the narrow hallway and place it in the kitchen. the fact that there are no handles, it helped with having a decent size fridge that does not take up a lot of space. as far as performance, it is an excellent fridge. the price is much higher than larger fridges, but with not many options, this was the best. Happy wife Happy life

Although I haven’t had to use Geek Squad’s service yet, I’ve had a great experience so far. Purchasing the 3-year warranty for my Insignia 7 Cu. Ft. Upright Freezer was quick and hassle-free. Based on their strong reputation, I trust that if I ever need assistance, they’ll provide reliable and efficient support. For anyone wanting extra protection for their appliances, Geek Squad is a solid choice!

It was a little bigger than I thought ao had to remove doors and freezer to get into the house. Wasnt very difficult just tedious and the instructions are not clear cut. Gives you like a parts break down (picture) of what needs to be done. Removing the water line was the most difficult thing to figure out. One would think they would disconnect it at the door hinge, but that is not the case. You have to disconnect at the back and the tubing runs through a bigger tube / channel. The water dispenser is flush with door, so I dont recommend trying to get something off the top by leaning on it a little. It WILL get you wet...lol. It has a lot of room by placing the icemaker in the freezer. I wasnt sure I would like this, but it isnt that bad. It actually makes more ice then most in door makers given it has a huge bin to dump the ice into. Overall it has been great. My only complaint is it squeals when filling. Not sure if its bad or just normal. Our last frideg did that and the pump was changed twice and still never fixed it.

The guys delivered our freezer and we were able to track them plus they called to verify we were home. The only item that needed installation was the freezer handle and we did that ourselves.

Had to call on delivery day bc we saw we were charged for haul away which we cancelled but delivery people checked was done. Geek squad were very kind and efficient and will be crediting our card for the haul away fee. Alma was very kind