Customer Ratings & Reviews

needed a repair under the warranty. First, started with (computer) chat and that was an awful experience. Literally just blown off, given false information and purposely disconnected from first chat agent. Second chat agent gave me Sears warranty phone number (basically just to get rid of me), when it would not be under sears but instead under Geek squad. Finally, I found GS phone number and when I called it was successful, professional and I was scheduled for a repair appointment promptly. The phone service agent saved the day, literally! My repair man did a great job.

We have not needed the Geek Squad yet. But sleeping better knowing help is available.

I had been having a bad day dealing with Home Depot and with getting things squared away with TTS and discount earned by having the Best Buy card. I was lucky enough to get Jessica as the associate to help me. She was such a delight and she worked with me, guiding me through the set up and purchase of item online. I told her I appreciate her patience and she said "that is all right Mr. Keller, I love helping you." She made an old man feel good. Thank you Jessica. And she was really dedicated to getting answers for me.

The protection plans are worthy and the technician are really well prepared.

Normally I don’t purchase extended warranties but in this case I did. The reviews I read about ALL BRANDS of dishwashers suggested the durability and quality went way down hill. My previous Bosch lasted 19 years. I don’t expect this unit to last that long and no knock on it intended. It just the way things are today. So I got the extension hoping to help it last longer.

Having had a few dishwashers break on us we decided to again purchase extended protection for this purchase. The last dishwasher had the main panel go out twice and had we not had extended coverage would have been into several hundreds of dollars of repair costs. This unit was purchased during a labor day sale and made it more affordable to purchase the extended coverage plan.

I highly recommend Geek Squad for major appliances. While this is for a new purchase, we just had to use our last one for our 3 year old dishwasher that just quit. They tried to repair it and ultimately replaced it. I was impressed there wasn't too much heartburn going through the process other then the wait times for the repairs/parts orders but getting it replaced after they tried 2x to fix it was great. It is pretty reasonable price for peace of mind.

Great service and peace of mind for appliances to ensure we are taken care of past the normal warranty.

We bought the warranty just in case. We did use it and the service was professional and quick to respond.

Always get on major appliances. Sometimes i have not had to use it but i have also had occasions on other appliances over the years. The service and coverage has always been exceptional and i like the peace of mind given that if a single repair is needed (out of warranty - or even within) it covers parts and labor and a single repair more than covers the cost if i didn't have. I have never been disappointed with Best Buy service and protection in the 20+ years i have purchased appliances / TVs from Best Buy.

Great service, and prompt. Very friendly and cordial

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

Have this on my range only because my Lg fridge was such garbage. I don’t like Lg but the range I bought was the best available option. I haven’t used this service on it yet. I’ve used it on others though. It’s a good service. Never buy Lg without it but keep in mind Lg is good until 5 years so it’s a catch 22.

This is the best plan to get. Longest protection plan, helped to fix items at year 3-4 when they start to have issues. Or if they can’t fix give you the exchange. For the similar item or its value toward the replacement item… if you can afford it get it

Love my new range. After looking for a very long time we decided to finally make the switch to induction. Best decision ever! I love how quick it is to heat a pot of soup & boil water. Also has a ton of heat setting options. Wish I had done this much sooner!

The agents I took down my old TV and installed my new TV. They stayed and downloaded all the software and worked with it until all my channels and everything from my previous TV were working correctly. Thank you so much I am not sure I could’ve done that on my own it is greatly appreciated.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

One of the noisiest refrigerators we have ever owned. We bought it used, and it was a good price. It was reconditioned for resell, not reconditioned well enough. We want to buy a gas stove in the future, but we are unsure if the quality will be there.

Very fast courteous service would definitely order from best buy again