Customer Ratings & Reviews

Worth every penny, has saved me thanks to terrible Samsung appliances. Customer service is great and they get it done, sometimes they take a bit to schedule a repair but still worth it.

I thank God we have not had to use this for our cooktop, but glad I have it. We have had it on other times and have used it and have always been pleased with the people who are part of the Geek Squad. Only negative is that I wish it was a little cheaper.

I've had my microwave for 3 and 1/2 years and it came with my home but unfortunately it crapped out for no reason. When it worked I really liked it so I bought the same one at Best buy and the installation was seamless. They came on time and microwave looks great same model and it appears to be working well. I bought the warranty and I'm hoping I never have to use it

Had this on the old dishwasher - was able to get the money spent toward a new dishwasher - easily handled, pleasantly surprised. Purchased new agreement with new dishwasher - proved valuable!

Geek squad is the way to go for major appliances. Best service for the buck.

Works great, looks nice but not exactly fingerprint proof. A couple of small dents with delivery but they hooked it up and helped me drill a bigger home for the waterline!

One of the noisiest refrigerators we have ever owned. We bought it used, and it was a good price. It was reconditioned for resell, not reconditioned well enough. We want to buy a gas stove in the future, but we are unsure if the quality will be there.

Ruben Barrientos from Geek Squad was AWESOME!!!! Gas Range had problems, Ruben came out and repaired. He was an excellent example of what you can expect from purchasing Geek Squad Protection. Timely, helpful, cordial, knew his stuff and if he didn't he would research and resolve, gets the job done right, excellent representative for Best Buy. Best investment I've made. Worth every penny.

I always recommend the protection plan. Though most items BB sells are of good quality, it doesn't mean that something weird won't happen. Appliances are made en mass, so it is always possible that something just happens and is not a sign of good/bad quality - be smart ant CYA. In the long run, its a small amount of money each month for peace of mind.

Can't be too safe these days, with the high cost of appliances and the almost impossibility of getting parts or repairs, a guaranteed replacement is worth this small investment. Our previous unit didn't last three years, so we switched brands and also made sure to get this warranty.

Value for peace of mind. Always buy a warranty. The few dollars it costs saves hundreds on headaches that can arise from minor manufacturer defects and the occasional accident.

New refrigerator ..extended warranty is a must for most new appliances. We have had lightning strikes that take out appliances …whether they are cord protected or not. Just wanted to make sure we are covered. Price was reasonable.

It's nice to have a good piece of mind and if something does fail it will be taken care of with all the electronics in today's appliances it's a good call

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. The best Product Replacement plan available.

Had 5 year geek squad on an LG electric oven. After 3 years control panel went and door would not lock properly. Cost to repair was too high so we received a gift card the the price of the original oven which was great.

The new fiberoptics and wifi and computer system i recently purchased was not set to my network causing delay and a ton of frustration. GEEK SQUAD solved all our problems.

For the price and the services offered it is definately worth it!

things have engineered to fail nowadays due to corporate greed not buying the proaction plan on a major purchase in the past has been regretted I have a snow blower that breaks every year and unfortunately I did not get the plan so I'm stuck shoveling when I cant get it running

Absolutely amazing stove. Had it for a year now . I’m in love with the air fryer mode. The WiFi is also amazing, I can leave my house and still see my stove is on or off from my phone.

So far everything has been a great experience hopefully it stays that way.