Customer Ratings & Reviews

the warranty by best buy is one of the best and most reasonably priced. but will only know service provided only once i use.

Having Geek Squad ensures that I will not regret my purchase and that if I have any issues, I know that Geek Squad will be able to help me with any electrical or physical problems. Best Buy will also recognize the value of the product and I was told I would just have to pay the difference if I do want to upgrade within the paid time frame. Purchasing Geek Squad will indubitably be a brilliant choice.

Really happy, even surprised, at the quality of personal service THE GEEK SQUAD provides. I only hope the level of service and performance, particularly in the home is continued. The personnel seem to be very happy to extend every courtesy.

Great service will come back quick service nice sale price

Never really felt like getting extra protection, but buying the total tech package gave me a 20% discount on my added 5yr protection plans. Additionally it virtually eliminated or greatly reduced the charges for installation an haul away of the old items. Before you say no to this, it pays to check out the bottom line after all the discounts. It should save you money in the long run.

I personally gifted myself as I have a lot of tech gadgets and it's worth it

Purchased this along with Best Buy installation of a product and when I tried to use it - within the month or so of purchase of an appliance that’s not working!!!- I was told I can’t use the protection the first couple of years!!! And the manufacturer is sending me to Best Buy. A total mess

The team was very nice and pleasant. They knew exactly what they were doing, and explained every step along the way.

You better buy it because the new dishwashers are not well designed. the Kenmore that lasted 20 years had better features and higher quality. I am hoping this one will last through the warranty period. The Kitchen Aid /Whirpool service man said a service call is $300. the water level sensor is hard to get to to. It is under the machine. Most are in the tank and can be easily cleaned.

I love the Geek Squad protection plan I always get them however they shouldn’t warranty a refrigerator if they won’t replace it because an ice maker is considered an accessory. If it’s not working properly and can’t be fixed it needs to be replaced. Luckily my unit had other issues eventually but seriously they “repaired” the ice maker 10 times, at what point does that make sense?

Bought this because I had this before and paid for itself 10 times over. My refrigerator had issues and they had to keep coming back and replacing parts. Thank goodness I had the extended warranty.

Having a Smart phone hasn't made me smarter. But the Geek Squad protection plan, definitely makes me comfortable-knowing they're always willing to help me. And they do it quickly, with kindness and expertise!

I purchased the extended Warranty. I thought it was very reasonably priced for the length of time covered. I hope I never have to use it but it's there if I need to. Glad I got it.

Best Buy Geek Squad Service is always recommended for all electronics products, Appliances , Computer products. When you are purchasing a product there is no force to buy Geek Squad Service and by chance if you need to use Geek Squad Service Warranty, there is no hassle , Best Buy will do the needful regarding repair or replacement of product.

Service is good, but hopefully I wont need it. Have not had to use it yet

Geek Squad warranty has never let me down and always vwwn prompt with service in the past and recently. They arrive on time and the warranty is awesome value.

This is my tech backup! I’ve got 20+ years in IT but things keep changing. When my ability or my husband’s user actions exceed my limit, I am off to TotalTech support. Group at Tuttle Crossing are amazing! Save me beaucoup bucks.

Hope to never have to use the extended warranty ever.x

purchased the extended warranty for peace of mind. Microwave came with 12 month, wanted longer, Geek Squad protection is a good value.

We purchased our new fridge over two years ago. Can't believe it's been two years. Geek SQUAD installed it perfectly. On time and informative. We tried another company before Bestbuy and they sucked and we got our money back and turned to Bestbuy for our appliances for the first time. Geek SQUAD and Bestbuy treat you like you want to be treated. Professionally.