Customer Ratings & Reviews

I’m glad to get it I didn’t use it yet but I’m case I need it it’s good to have as things sometimes fail it’s a back Up help

Glad they are in my corner, I get the protection plan on everything I get from Bestbuy and it has paid off.

I am not sure what this warranty is supposed to cover. I but warranties and then forget that I even have them.

So far I have not needed this, but I know I will be needing them in the near future. Happy to have gotten it

The top rack on the dishwasher came apart. Having the warranty got us a brand new one instead of the hassling with the manufacturer.

Person was quick and knowledgeable at what they were doing.

Excellent service, quick response, professionalism in their work and above all give excellent explanation of all the details of management and use of your appliances. I recommend it.

My cooktop was never installed correctly. When I called for service, the first appointment, the tech came and said he needed to research and reschedule. After I didn't heat anything, I called and found out that he canceled the appointment saying he didn't work on gas cooktops. The second appointment, the tech said he had the wrong tools and a part was defective on the cooktop. The 3rd appointment, the tech was a no call, no show. The 4th appointment, the tech said the installation was wrong and the part was defective. I was later called to reschedule because that company was no longer honoring the geek squad protection plan. The 5th appointment, the tech said the defective part was no longer available so they were replacing the cooktop. The 6th appointment, the tech came out and said he didn't know how to turn the gas off using the shut off valve at the gas tank. The 7th appointment was another no call, no show. The 8th appointment had me waiting all day then said he couldn't find the house. He never called to say this. I just got a call saying they had to reschedule because he couldn't find the house. Here it is, appointment #9 and it's 2 weeks away. This plan is not worth it. I want my money back and I'll never buy the geek squad protection plan...ever again. Best Buy delivery and protection plans are the biggest pain and the delivery and repair people are the worst I've ever seen. The girl that called to reschedule after the tech lied and said he came, argued with me, telling me he came because he took a picture of a road. I was home ALL day so she didn't know what she was talking about but still defended the liar. I asked for a manager and they kept me on hold for at least 30 minutes and said they'd call back...but never did. Save your money and never buy a geek squad protection plan. They don't honor it and you'll go through too much unnecessary trouble. You'd be better off just buying another one because at least you would get that one...if it isn't ordered from Best Buy.

All three of my appliances were covered under this instead of just two by getting coverage separately.

Seems to be a good price for five years. Like all insurance hope you don’t need to use it but glad to have it if it breaks

Good product recommended. We needed for rental. Thank

I always get protection with new appliance t purchase since I really like how GeekSquad operates.

I always get geek squad protection on big ticket items to be on safe side. It has come in handy a couple of times for sure.

Great Price, Excellent Service. Easy to get - in and out

Great Protection plan. I always buy their protection plan.

The agent took care and time to unpack, measured exactly how everything was going to be mounted, they did awesome job. Thank you

Took PC in, Geeks backed up hard drive so I could send it to HP (bought it elsewhere) for warranty work. Next time, I'm just buying my electronics from Best Buy!

Geek Squad is the best! I recommend you to have this on all your major appliances and or gadgets, computers etc...

Has saved a lot of money and trouble when we have had any issue!

Got to have it anymore since they don’t care about quality of products anymore.