Customer Ratings & Reviews

This was a 5year warranty purchase, not a repair. Based on previous Geek Squad experience, we give it 5 stars.

Geek squad are my goto guys. My Samsung watch broke and they replaced it and made the process much easier. Being Thankful we have tech like you. Again thank you employees for your deduction and hard work.

Anything you buy you should get warranty. Now they have totaltech which is great. I’ve bought over 50 items and always get the warranty. Used twice so far once on fridge and once on washer machine. Saved me a few bucks.

Always always get the geek squad protection! I’ve used it before and was very satisfied!

5 year warranty began immediately instead of behinning after manufacturers warranty. Really only got 4 years

The dishwasher is great. Everything comes out really clean and its very quiet.

I love the fridge but had a problem with it. I received great service and got a full exchange! So glad I used Best Buy!

performed as promised, no delays and prompt attention to request for service.!!! Extremely courteous and articulate Geek Squad Representative !!

It’s really up to you if you want to purchase this item. But my self I would say get it. Only takes one time for something to go wrong with your purchase. And wow you will be out a lot of money paying to get it fixed

Feel protected with this extra protection if something goes wrong.

Geek squad service up to this point has been okay. I hope it continues. they have been responsive to my phone calls.

They did a great job, technician was professional and polite and very knowledgeable

Glad I have it just wish it didn’t take so long for them to come out for an appointment over a week is a bit long to wait

I purchased a Washer & Dryer from Best Buy for the Warranty Support From the Geek Squad.. Well Worth It! Good Job..

I love the addition of the 5 year protection program, Best Buy stands behind their products if it can't fix it they replace it. I have had to use it on a Fitbit and they replaced it. I think it is worth the $$. I also used it years back on a washer that the digital board numbers were half seen and they replaced the board which was worth the trip and the circuit board itself!

I love the addition of the 5 year protection program, Best Buy stands behind their products if it can't fix it they replace it. I have had to use it on a Fitbit and they replaced it. I think it is worth the $$. I also used it years back on a washer that the digital board numbers were half seen and they replaced the board which was worth the trip and the circuit board itself!

I love the addition of the 5 year protection program, Best Buy stands behind their products if it can't fix it they replace it. I have had to use it on a Fitbit and they replaced it. I think it is worth the $$. I also used it years back on a washer that the digital board numbers were half seen and they replaced the board which was worth the trip and the circuit board itself!

I always get the Geek Squad service for all long of a period as they offer. I have never had an issue with them taking addressing an issue when it comes up!

This is a must have item because you may have a breakdown in recently purchased in a kitchen appliance in the first five years due to the length of life I have seen some of the newer ones, better to be safe than sorry.

This was a renewal and I have had a Geek Squad subscription for many many years now. When I have had an issue it has been a lifesaver! Also the techs are very helpfful in store and remotely and take a genuine interest in fixing your issue and answering your questions. I highly recommend getting this protection!