Customer Ratings & Reviews

The extended service protection offered through Best Buy is a great deal. I had searched around at other big box retailers and Best Buy by the fire offered most bang for your buck.i've been very pleased with the service from Best Buy

Although rare, my interaction with the Geek Squad service has always been positive with a clear effort to provide a positive customer experience.

Although rare, my interaction with the Geek Squad service has always been positive with a clear effort to provide a positive customer experience.

I recently purchased a new Bosch dishwasher and added a 5 yr Geek Squad protection plan. For a mere $20 a year, I will have complete coverage if something were to go wrong. How can you beat that! Thanks, Geek Squad!

It’s always good to have this. I took it home and installed the product myself

Used them once so far and they were great! Had an issue with our washer and they took care of it.

This is always a must when you are getting new items because stuff happens and the peace of mind of having Geek Squad is PERFECT

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

The geek squad is great they are always there to handle all of my questions and work is always great

Haven't used it yet so can't provide a proper review.

A must for large purchases. Always get more coverage than the manufacturer.

Works as designed and then some, exceeded expectations

I have yet to use my warranty but I love what the plans comes with

Purchased this because we were buying multiple products. All the installs were great. Did not require any call backs so that was great. The discounts were great.

If you happen to purchase an open box item, the first thing you should do is use some of the money you saved to purchase a protection plan. Nice bonus is the cash back earned earned on the geek squad purchase.

Friendly service. Went above and beyond to help. Very fast and careful

Get the geek squad warranty. you are crazy if you do not. I have buy everything at best buy.......everything and I have used the warranty a lot.

Get the geek squad warranty. you are crazy if you do not. I have buy everything at best buy.......everything and I have used the warranty a lot.

Definitely something you should purchase when buy other products. They help you whenever it’s needed especially if you have any issues with the products.

Is definitely good to always have the geek squad protection I would definitely recommend it usually pays itself off within the first couple months