Customer Ratings & Reviews

Bought this hoping i never have to use it, but peace of mind in case i do.

Good quality will recommend.the service was excellent.

Geek Squad is a must for all high $$$ purchases. Service and response is fantastic.

Bought this for a kitchen appliance. No problems so far. Glad to have it in case something goes wrong.

Even though we looked at many reviews of this product I felt that for the reasonable price of the warranty it would be a good idea to purchase it.

Love the protection plan because Best Buy actually not worry about anything when it does break

Love the protection plan because Best Buy actually not worry about anything when it does break

The Purchase Protect plan is worth the money, but it is a purchase I actually hope not to use.

Always a pleasure talking to these agents I will always get the protection when it’s available

Since I just received my stove it’s way to early to give a good review but I will say the price was right

Had a little trouble getting the protection plan. Only due to the reason i had trouble doing that over the phone.

Called about issue with our TV and Geek Squad was able to troubleshoot and get TV working quickly.

Always get the geek squad, hopefully you won't need it. But you'll be glad you did when you do.

I haven't needed to use the service yet, but the peace of mind that it gives me is worth the price.

Very knowledgeable technicians. Flexible service - you can get service in store of they can come to your home.

Pays for itself the first time you need it, always purchase extended warranty.

on 9.20 my frig stopped working, I called Geek squad. Appt was set for 9/25 9-5. FYI 9-5 is not an appt its an entire day. At 9 am Jeana from Service quick called to SET UP AN APPT. I told her Geek squad set it up for today. She explained Best buy lies to its customers, this was not an appt. The soonest she had was 10/13. I called Best buy, I explained what Jeana said, got put on hold. after an hour on hold a new person picked up the line and I had to explain all over again, i got put on hold again. This person said she spoke to service quick and I was correct and they are rude. I geek squad manage, Edwin got on teh phone after another 30 minutes on hold and said a different company would be out on 9/30 and they would call at 9am with a 2 hour window. At 930 I call the geek quad, explained and was put on hold for 1 hour, a new person answered, I explain and was put on hold for 1 hour, a new person answered, I explained and was put on hold for 40 minutes. by this time a called on another phone and got Lisa who said her system showed my appt for 9/30 but the provide shows it for 10/13. I have now taken 2 days off work for this and geek squad still doesn't know what they are doing.....

Like always great reliable professional and fast services

Great warrant service and worth the price in case of product damages or malfunctions.

They responded in a timely manner and the issue was resolved