Customer Ratings & Reviews

The 5 year plan was a great idea it gives you peace of mind and gives protection in case of problems

Good deal....... Goood ítem ........ Good price ............

I haven't used yet and I hope I don't need to use it but the price was affordable for 3 years extra warranty.

This is also for piece of mind. Having to be able to fall back in the event it is needed makes me feel better.

Easy to use, fast, courteous and knowledgeable people.

Very nice addition to any purchase! Paying for 3 years of protection REALLY saves you money when compared to calling out a repairman!

I love it. Perfect size and does a great job. I would recommend.

I always get the Geek Squad protection for large appliances. It's priceless if there's a problem. Service depends on the tech you get. I only gave it a three because it is inefficient because it always requirespond two or more trips. That was maddening when my fridge failed!!!

Already used it. Thus is totally worth the extra cost.

I am very happy with my washer it’s the best one ever yet ! I recommend it to everyone

Excellent value!! shopping for appliances i always take the additional warranties price/coverage into maccount........

well worth it just in case something happens. for the pruce

Good delivery and great installation. Recommend it strongly

Product: Samsung Refrigerator Model Number: RF23J9011SR Issue: Ice Maker does not work. Best Buy outsourced the repair service to a third party service provider "Bear Services". The service technician came in initially diagnosed that it's a "Valve" issue and replaced it after about 15 days and mentioned that he had to replace the entire "Ice Maker" as replacing "Valve" did not resolve the issue. After that they never showed up although I sent them a video showing the problem. I finally called up 3 or 4 times Best Buy and they initiated a replacement request which was denied by the insurance provider stating that per "Bear Services" the problem was resolved. Best Buy confirmed that "Bear Services" never closed the "Service request" . However they believe the insurance provider who rejected the replacement request stating that the service was completed. Although I mentioned that I have the proof's of a video message that I sent to Bear Services as well as willing to do a live video of the issue, Best Buy does not take any immediate action to address my problem. It's been more than 2 months and it's unfortunate the Best Buy is not taking any immediate action but rather would like to initiate a service request again!!!!

Great capacity and very silent I’m so happy with this purchase

I always find comfort in knowing my devices are protected.

The machines will break in a few years. So its worth it if you have a family just to get the peace of mind.

Works great and have had no issues at all, Had excellent service while picking it out

Great product, works as exoected. Worth every cent!

The only way to go ,we only use bestbuy for all our major purchases