Customer Ratings & Reviews

I recently called to get a warranty service on a dishwasher that we purchased through Best Buy and we also purchased the Geek Squad 5-year extended warranty. The man I spoke to explained that he could not assist me because my plan was no longer valid. He stated it had expired in June, 4 months prior to my call. He said I should call the manufacturer for any repair, which is Bosch. I told him that the Bosch manufacturer warranty was only 1 year and that I purchased the 5-year extended warranty. The purchase was made in June of 2016 and the repair was needed in November of 2021. So, I explained and read the information below. (e.g., if you purchased a 3 year GSP Plan and the manufacturer’s warranty is 2 years, your Coverage will expire 5 years from the date of purchase). To me that looked like all together I should have had a 6-year total warranty. There is a lot to read here and I wasn’t sure about which plan I had actually purchased, but in my head, I was thinking that if I purchased the 5-year extended warranty, which I did, and the manufacturer warranty was 1 year. That would mean I was covered for 6 years. Well, he went on to explain that the total plan was only for 5 years total. I again said, “I am not understanding…and begin reading the information out loud. Then, I was rudely interrupted and told that he was not going to sit there and argue with me any longer. My plan had expired and if I needed repairs, I would need to call my manufacturer. First of all, I was shocked! I have never been so rudely spoken to by anyone whose job is to provide customer service. Secondly, I was in no way arguing with him. I was simply trying to understand what I was reading and how I could not still be covered. See all the information below, I read before I ever even called to try to make sure I was calling the appropriate place. I then reread the information again and noticed that the portion highlighted states that that is for washers and not dishwashers. My mistake, but I just thought when reading it was just using that as an example. Either way, I have been a long time Best Buy customer and almost always purchase the protection plans, but this has put a really put abad taste in my mouth for Best Buy- Geek Squad and “extended” warranties. I plan on putting this in several reviews so that no one else has to ask Best Buy Geek Squad to do their jobs and explain to a client in a professional manner that they may be misinformed about the extended warranty is not an actual extended plan, but rather, a 1 time 5-year plan. Such a shame coming from a company I use to respect. I am sure my one review means nothing to them, because I am just one client out of many who shop there, but just be warned. Caveat Emptor! Appliances: 1. In addition to the coverages for the products specifically listed in this subsection, this Plan also provides for the removal and reinstallation of an appliance in the same location for service purposes provided that the appliance was delivered and/or installed by a Best Buy Authorized Servicer, Best Buy Authorized Installation Provider, or a Geek Squad Installation Technician as stated on the same purchase receipt as the purchase of this Plan. 2. Top/Front-Loading Conventional Washers & Washers/Dryers and Combination Washer/Dryers: Parts coverage to repair the transmission or drive motor part will be covered for a period after the expiration of the manufacturer’s warranty according to the Plan term you purchased with a maximum combined coverage limit of up to ten years (e.g., if you purchased a 3 year GSP Plan and the manufacturer’s warranty is 2 years, your Coverage will expire 5 years from the date of purchase). The Plan. These Terms and your purchase receipt together state the plan you have purchased (the “Plan”) and the coverage under the Plan (“Coverage”). Coverage under this Plan is in addition to the coverage provided under any applicable manufacturer’s warranty. 2. Continuous Plan; Coverage Period. Your Plan begins when you purchase this Plan and SHALL AUTOMATICALLY RENEW ON EITHER A MONTHLY OR YEARLY BASIS (depending on the Plan you purchased as specified on your receipt) until you cancel the Plan (“Coverage Period”). You authorize Best Buy to charge your designated payment card the amount specified on your receipt, or the then-current price, each month or year, as applicable, until your Plan is cancelled. You can cancel your Plan at any time by calling 1- 800-GEEKSQUAD (1-800-433-5778). See Sections 16 and 17 for additional details. When Your Plan Begins and Ends. Your Plan begins on the later of (i) the date you purchase the Covered Product, or (ii) the date your original Covered Product is delivered to you although certain parts of the Coverage will begin upon the expiration of the manufacturer’s warranty as explained in Section 3. Subject to certain product specific exceptions providing for longer periods of Coverage as stated in Section 5.4, the “Coverage Period” means the date your Plan begins as per the preceding sentence and shall end as explained below depending on what type of Plan you purchased: a. One-Time-Pay Plans. If you paid for your Plan in one payment, Coverage under your Plan will end one, two, three, four or five years from the date on which it started depending on the length of the Plan you purchased unless it is renewed or cancelled, or our obligations under the Plan become fulfilled in their entirety, in accordance with Section 12(c) hereof. b. Monthly Bill Plan. If you select a Plan for a set period (e.g., 24 months) and pay for it on a monthly basis, Coverage under your Plan will continue for the set Plan period, unless it is renewed, or is cancelled or our obligations under the Plan become fulfilled in their entirety in accordance with Section 12(c) hereof. Upon expiration of the set period of your Plan, your Coverage will continue thereafter on a month-to-month basis, but only if you (A) receive a notice from us inviting you to continue your Plan on a monthly basis thereafter and (B) promptly confirm in the manner specified in that notice that you would like to continue your Plan. If your Plan is renewed as set forth in the previous sentence, then your Coverage will continue until it is cancelled or our obligations have otherwise been fulfilled in their entirety in accordance with Section 12(c) hereof. Until the Plan described in this paragraph is cancelled or our obligations under the Plan become fulfilled in their entirety in accordance with Section 12(c) hereof, you authorize Best Buy to charge your credit or debit card for (A) the amount specified on your payment receipt, plus tax, for each month of the set Plan period specified on your payment receipt, and (B) for each month of any renewal period(s) at the rates you agree upon when you elect to renew, plus tax. Your account must be current to receive service. c. Cancellations/Renewals/Fulfillment. For information on how your Plan may be cancelled or renewed or how our obligations are fulfilled under your Plan in their entirety, please refer to Section 12, below. 3. Manufacturer’s Warranty. a. Parts and services covered under the manufacturer’s warranty are the manufacturer’s responsibility and are not covered by us under this Plan during the manufacturer’s warranty period. Therefore, Coverage for hardware failure described in Section 5.1 will begin when the manufacturer’s warranty expires except that if the manufacturer’s warranty does not cover one of the listed Coverage items in Section 5.1, this Plan will provide coverage on the Plan start date. b. Although not covered nor an obligation of ours under this Plan, Best Buy may provide hardware service to you if Best Buy is a manufacturer authorized service provider or Best Buy may otherwise offer to help facilitate manufacturer’s warranty claims by providing you administrative assistance to process a manufacturer’s warranty claim directly with the manufacturer. c. If your Covered Product is replaced as a result of a manufacturer’s warranty claim, your replacement device will become the Covered Product under this Plan, provided that you contact us to provide the serial number and any other information requested so that we can properly identify the new device as the Covered Product.

I am not pleased with this washing machine. It’s constantly becoming unbalanced. It’s made more for a family than it is for a senior citizen. It requires a larger load to function properly. I would recommend it for a family, but I would not recommend it for one or two people it constantly goes off balance.

Geek squad is a must on your large appliances and computers. havent needed them quite recently, but have done well for me in the past

This washer is not the heavy duty or make I have always purchased in the past. Therefore I say it is average. It was necessary to replace the first washer purchased originally with in a couple years. Geek squad made the replacement easy taking care of ordering and installation which I greatly appreciated. When making this purchase I thought the purchase price and brand name would give me service as now my needs were less. But I wish I had selected a stronger washer.

We had two deliveries in a split order and both times the techs were very knowledgeable and pleasant. The second time there was a major screw up regarding installation and the techs didn’t leave until the issue was resolved.

They worked very quickly and efficiently ensuring everything was setup right

excellent staff employee Brownsville Best Buy, my washer replace was a fast and delivery a new item in time. thanks guys.

Great dryer but be carful loading clothes into because my door is reading as still open when closed.

I’ve never had to use the warranty but I’m sure if I did we would not have any issues.

Absolutely amazing will purchase another set when we can !!

I would give them 0 stars if it was an option. We purchased a dishwasher and refrigerator from Best Buy with a warranty thinking what a deal?! We were completely wrong! Not only is getting any help a complete hassle, but they will make you wait weeks upon weeks for repair. Our dishwasher has had drainage issues since install. They came out a handful of times and basically replaced everything on it. When they couldn't fix it they made ME call Samsung who then explained to me that Best Buy hasn't followed proper protocol for them to warranty a replacement. I have now had a non-working dishwasher for 3 years. I didn't have time to call and make appointment after appointment while Best Buy tries to get their act together. Now for the refrigerator, at just 2 years old the freezer went out. The fridge portion wasn't far behind before it quit working. It took a week to get someone out for an appointment. The individual for the company was on his cell phone the entire appointment. He then said a part needed to be ordered and although the part arrived in 2 days we had to wait an additional week for install. The company came back out and installed the part ordered and left, but our refrigerator was still broken. When we called Best Buy to have someone come back out they let us know we could have the same company come back out (which I really didn't want as they didn't seem competent enough the first time) or we could wait an additional week for another company. I opted for the same company because we had already been out a refrigerator for 2 weeks at this point. Special Agent Tess had the nerve to tell me that some people wait 30 days for repair. The fact she felt okay to say this was disgusting to me. They clearly have ZERO respect for their customers. All this brings me to today, our refrigerator is broken with the same issue yet again. We are only 4 months out from the previous repair. We have waited a week for someone to come even assess the issue and we received a call today that they needed reschedule. I've been on the phone for over an hour trying to get a representative with no luck. I will NEVER buy a warranty with Best Buy again, but mainly because I will NEVER be shopping with Best Buy again.

Geek squad is so very helpful! They are super knowledgeable and efficient in repairing/ replacing items.

My washing machine was delivered on time and installed very quickly. Excellent service!

Very good survive they installed tv. Dish washer, security system and also gave good suggestions

This has been a decent washer up to today. Power will not come on. The last one was replaced with this one 3 years ago. Similar issue after a few repairs. Hopefully the next one will last longer.

Easy access to geek squad through the mobile app. Quick, efficient service!

The agent Jose Jimenez did very good job and dropped washer very carefully .

I love geek squad I know they're a little expensive but they definitely take care of your stuff if it breaks

This was an excellent washing machine to start with. I purchased in June 2021. Now it will not complete a cycle, It gets stuck on spin cycle and the spin cycle keeps restarting. During the spin cycle, the machine shakes even with minimal load in the machine. The warranty of course expires right before issues start. The repair price was at minimum going to be around $300.

With any appliance purchase, you would be a fool (unless you are a repair person for the particular item) not to get these warranties. The peace of mind is not the only thing you are buying here. If you have a large family, the chances you will need this are about 99%.