Customer Ratings & Reviews

Don't waste your time and money on Best Buy or Geek Squad for appliances. I always had good service from GS in store on computers so I bought the service plan and warranty for a new Kitchen aid s\dishwasher in 2019. When I needed service, I spent 30+ minutes listening to their torture music and finally got an "agent" who scheduled the repair. Repair person said that a new pump was needed and had it sent to my house and scheduled a follow up appointment to install. All good so far... But on the day of the appointment, we got a call and hangup at 6:35 from a blocked number.. At 2:30, I called GS and listened to another half hour of their wonderful music. Agent Useless answered and claimed that the repair person had called at 6:35 and didn't; get an answer. Apparently, he ordered the pump but not the clamps that he needed to complete the repair and would contact us to reschedule the repair. Useless would not give me a number where I could contact the repair person directly. Now that's great service!!! And it's the last household appliance that I will get from Best Buy. UPDATE: After 9 days, I received the clamps that the GS technician didn't order. They were regular hose clamps that are available at any big box store. Technician arrived today and looked at the pump that he had shipped to me two weeks ago and a part was missing. I guess I was supposed to do his job and inspect his parts before he arrives. And guess what...Geek Squad and Best Buy couldn't care less.

The service was very easy to use. The Geek Squad member arrived on-time and was knowledgeable. He resolved my situation quickly.

This is a longer term warranty than the mfg warranty and it’s a good value

My LG front load washer/dryer combo model WKGX201HBA had the inner glass explode on the second load. This likely occurred due to some issue with heat from the first load and then cold air from the second load being done right after the first load. Scheduled service on 12/2/2024 for 12/10/2024(earliest available time) and the Geek Squad tech told me to text him pictures and that he was 100% sure that the warranty won't cover this because they've never heard of this happening. Here is a link documenting that this can happen. https://www.youtube.com/watch?v=p_j81dLVnfY. Basically, being called a liar because he said his manager said they won't cover it because they don't believe that it can happen. Had to order a $300 door that they would not cover because I was told that this is a cosmetic issue even though it occurred inside the unit. I guess Best Buy's warranty protection is based on the beliefs of any individual.

This has been a great dryer! Love the extra Lg. capacity.

I purchased a Whirlpool commercial washing machine, and the water pump broke after four months of ownership. I called the Geek Squad and they directed me to the manufacturer since they said it was still under warranty (which turned out to be incorrect). Whirlpool came out and fixed the washer but then I received a bill for the service. It turns the manufacture labor warranty ended after 90 days and Geek Squad had that listed incorrectly in their system. Since Geek Squad didn't charge me directly they say it is out of their hands and will not resolve the situation. Now let me tell you about the fun journey that led me to this conclusion. When I originally called Geek Squad for the repair they didn't mention anything about the manufacture warrantee and scheduled for a service tech to make the repair. I took the day off to meet the tech but they never showed. I then called and had it reschedule - and again the tech never arrived. After spending hours on the phone trying to find out why the techs were not coming, it was eventually discovered that the machine was still under "warranty" and their system will automatically terminate the service visit so they don't accidentally void the mfrer warranty. Upon this discovery I was directed to the manufacturer and had to wait 2 more weeks before a tech could come and make the repair. My tenants and myself were out a washing machine for a month and now I'm being charged $165 for service just because Geek Squad doesn't have the manufacturer warranty listed correctly in their system. I didnt want to give up on this (and still am not), but I have now given HOURS of my time on the phone. The only positive thing I can say is that (though I've been disconnected a number of times while on hold with customer service), all the agents have been very friendly and seem sincerely interested in trying to help - I just think they have limited resources, which is part of the problem. I'm terribly disappointed with this experience and wish I went with a different route with my purchase.

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DO NOT PURCHASE THIS SERVICE FOR APPLIANCES. It is useless. You will end up having to buy a new appliance anyway, as we did. For two months, we tried to get our washing machine--which is only three years old--repaired. Geek Squad sent technicians out 6 times, each time replacing parts that had *nothing* to do with the actual problem, and each time telling us they had to wait for the (wrong) part to come in. Only after a month, did they refer it to AIG Insurance Company, who handles these claims. (They should have referred it to AIG to begin with.) AIG sent a third party technician out, who advised AIG it would *cost more to repair the unit than to replace it.* He also stated that the (right) part was on back order for at least a month. After multiple emails and calls, and getting transferred around, I begged for a replacement. They ddi not respond to the emails, and the AIG supervisor I spoke with (Kanisha) was as rude as they come. She would only authorize the repair, even though she knew that the parts would not be available for a month. We are forced to buy a new machine, rendering this "protection" garbage, and putting us without a washing machine for two months. We have had to do laundry in the bathtub!

I recommend the 5 year protection plan. It is so worth the investment especially since my washing machine is brand new technology and you never know if it will work well for the first 5 years.

Machine works fine. My experience has always been great with Samsung products. 1 star because whatever delivery service BestBuy uses in my area is a joke. They arrived and I went to the street to greet them and let them know where my specific unit was, that they could park closer and if there was anything I could do to make the install easier. I was immediately stopped by the driver and told to be quiet he had to speak to his partner so they rambled on for about 5 minutes ignoring me so I left back to my home. So now they parked 100 yards away from my home. Unloaded the truck banging around my appliance like I didnt just pay $800 for it. The driver then went upstairs to my laundry room and pretended to measure the drainage pan for the washer and told me he would not install the washer because the pan is smaller then the washer. The pan is 29" x 29". The midsection of the washer is 30" however the base of the washer is 26 x 26. I measured the base and showed him it fit. He then claimed if we used the pan there wouldnt be enough clearance behind the washer for the houses. I asked how much clearance he needed. He said 3 inches. I showed him the measured clearance from pan to wall was 6". At this point he stopped naming a reason he wouldn't install it and just said I wont install it. He snapped some pictures and left in a huff puff. After he left I had to have a friend come over to help me lift and place the washer in the pan and did the hookup myself. Speaking to a few of my neighbors who ordered also from Best Buy they got the same guy who refused to install a few washers in our community area. Im not sure what this guys issue was. It is literally the same amount of work to place the washer in the pan and connect the hoses. Dont bother ordering the install service. They look for any reason not to do it.

We purchased a Geek Squad protection plan for our Samsung washing machine. They came out 4 times over the course of almost a month, but have never fixed the machine. It has been a comedy of errors. They order the wrong part. Then they order it again. They have no sense of urgency despite the fact that we did not have a working washing machine for a month until we bought a new one at our own expense. What they don’t tell you: The repair tech doesn’t let you know when he is coming until the day of the appointment so you need to block off the entire day. Honestly, even the cable company can do better than that. They ship the parts to your home instead of bringing them. So if the wrong parts are shipped (or not sent at all) the repair won’t happen. They have, so far, not honored their “no lemon” guarantee. In our experience this plan is worthless. When you call them to get help after their initial failure they will invariably tell you they are reviewing it or will send it to someone to review. If you want to talk to a “manager” you have go to a retail store. They won’t do that over the phone. You can never reach the same person twice so there is zero accountability, and infinite buck passing.

5-year Standard Geek Squad Protection. Yes! You will need it. Save you money.

Fair price for a warranty. Purchased a washer and dryer and received an offer email from the manufacturer to purchase their warranty. It cost triple for the same coverage.

I had purchased a Geek Squad Protection Plan with the Plan ID: 5785953312 for my dishwasher. The plan was Valid through: 04/25/2022. I started getting an issue in Nov 2021. I reported this on 11/29/2021 to Best Buy and scheduled a repair with Order number as #73522504. They assigned it to local technician company. Someone from that company came and mentioned that the Dishwasher motor is bad and had to be replaced. He mentioned that he will order new motor. He came back in 2-3 weeks and replaced the dishwasher motor. It worked for 2 months and started giving me issues again. As per technician advise, I tried with different wash cycles but nothing helped. I again reported this issue on 04/04/2022 with Order number as #77225931. The technician came and said that this is weird issue which happens with this model. There is nothing he can fix but sometimes running a wash cycle with vineger helps. He advised us to run th longest wash cycle with vineger and asked to call directly to him if this doesn't help. The issue persisted so I called him back next week but he advised to try other different wash cycles. I spent couple of days with him trying multiple different wash cycles but nothing helped. I called best buy again on 04/21/2022 with order numbr as #77706616. This time some other technician came from same company and didn't even touched the dishwasher. He said its a common problem and cannot be repaired. He will report it to Best buy. After that, I called multiple times to Best buy and asked for further help. They said they didn't get anything from the technician so they cannot help anything. Now they wasted my so many weeks troubleshooting the issue and now best buy is saying that my protection plan is expired. I had wasted so many hours on phone call with the help desk and wasted all my time.

Haven't had to use it but one time when hose connection wasn't working but it was replaced.

The process of getting a tech out to take care of an issue was a painstakingly annoying situation. However they did come out to fix the issue I was having eventually.

It seemed extremely wise, especially for the cost and the coverage, so I opted for the protection plan. Don't learn the hard way! Always cover your major purchases!!

I purchase a Samsung refrigirator almost three years ago broke down about 3 times in the time being they had to come fix it those 3 times. Now my refrigerator is paid off and it broke down they are not willing to fix it. Took them 4 days to come out and even look at it. The technician that came did not bother to give exact notes to my sister while being here she stated if she didnt ask what was wrong with fridge he would had just walked out the house with out saying a word that is very unprofessional. A couple days passed and here I am with no fridge waiting for them to call me with an update as I am the owner of the fridge and nothing. I decided to call myself and was told to clean out the fridge and a technician would come out and check it out again. So here I find myself once again calling to make a second appointment after cleaning it out. Here comes the second appointment date and nobody bothers to call or show up so I make another phone call and now they tell me nobody is going to show up because its not going to get repaired as it is not covered under the warranty. Ok thank you why not tell me that from the beginning so I can look for a solution else were or buy a new one why give customers the run around! Been stuck with out a fridge for almost two weeks waiting on on these people very poor customer service! On top of that all my food went to waste. I dont understand why they even scheduled another appointment when they knew it was not going to be repaired.

I wish I could give this no stars. No way people are having five star service. My Samsung tv began having issues, where it would turn on and off by itself and it needed to be fixed. Called geek squad and they came out on a Saturday, mind you their time window is ridiculous 12-8pm? So the guy comes takes a look takes a photo of the back of the tv and orders a part... the next scheduled appointment? Next Saturday.... no one comes. Someone called out they were very sorry for wasting 8am-2 pm of my life. Great.. next appointment? The following Saturday or Sunday. They finally show up Saturday and used the piece they delivered.... and? It was the wrong piece. So now another two pieces need to be ordered... great! (Sarcasm). Schedule for Wednesday at 3pm. Now it’s around 20 days ive been waiting for the tv to be fixed. So Wednesday comes and no one shows up again... is it me? Rescheduled without even a call for Saturday. So now we are going on 23 days. What kind of service is this? When did you guys become so unresponsive to your customers. Wonder if it’s time to just stick to online purchases.

Do not buy laundry appliances from Bestbuy! Our last set of Maytag’s were from Lowe’s and the washer worked for almost 8 years, this new washer we bought in 2024 January was starting to make noise two weeks after Bestbuy installed it. Sometimes the machine stop working before the cycle is done and sometimes it keeps showing that 14 mins left for the cycle but the clothes are still soaked and soapy. Bestbuy have been sending different people to check on it more than three times and it never solves anything(all of them found out the issue differently. One of them said it s the electrical problem, the other one said we need a new door.. unbelievable! Now the one year Bestbuy’s included warranty s expired and we stuck with the one year used washer… so annoying.