Customer Ratings & Reviews

Bought as protection hope not to use but if needed it's geek squad they are great

This LG has a jumbo capacity and fit about 24 pounds of our laundry and was one of the few HE top-loaders to excel at cleaning. But like many HE top-loaders it wasn't so gentle on fabrics. Normal wash time is 75 minutes on heavy-soil setting; the TurboWash feature cuts time without affecting performance. Features include a steam option and SmartDiagnosis. It lets you transmit washer data by phone to technicians who will try to solve the problem without a housecall.

Exceptional customer service happy with my purchase

it is best to buy extended warranty on appliances if you plan to installed this into rental unit. Basically renter are P IGs. they do not care for things that they did not pay for. In the long run, these extended warranty do pay off or more of an insurance policies in case they break down in the future. Repairing major appliances can be very costly. Just a thought

it is best to buy extended warranty on appliances if you plan to installed this into rental unit. Basically renter are P IGs. they do not care for things that they did not pay for. In the long run, these extended warranty do pay off or more of an insurance policies in case they break down in the future. Repairing major appliances can be very costly. Just a thought

I am so impressed with my front load washer and dryer by Samsung. It cleans well, it's so silent and the price was awesome!!!

Due to Bidenomics, appliances are not as reliable, so the best advice is ALWAYS GET an extended warranty!

I'm glad I got the warranty. I'll update my review if I run into any problems, but so far, so good!

The agents installed my washer and dryer and made sure everything was working as it should be with the correct connections and hardware.

I wanted extra protection and this was affordable.

My tech were awesome. They were friendly and knowledgeable.

i hope i never have to use this, but it's a great service to have. 5 years is a long time for a warranty, so well worth it.

Satisfy and secure with this purchase Protection plan

Always a go to store for me! Thankful for Best Buy

Quick delivery and installation for the appliance I purchased

Didn’t need service after all. No help needed………..

The ability to customize my setting which includes steam cycles on the washer and dryer is a game changer! This is honestly the best washer dryer set Ive ever owned.

I haven’t had to use this for these items. I have used geek squad services in the past. They are always helpful and very responsive. I am sure I will not have a problem getting help if needed in the future for these items as well. I pretty much get geek squad protection on all big ticket items that I purchase at Best Buy.

The washer removal and replacement under extended 3 year geek squad warranty was superb. Great quick and nice service.

Left a long review and it was never published. Im suspicious. This washer does not wash clothes well -- there is not enough water touching the clothes. A washer has one job -- make the laundry clean. I felt i was going to be able to get clothes smelling great and stains removed or made better with this expensive beast but the clothes are just coming out like they were handwashed in a bathtub. The washer gets them wet then just tumbles them around. There is no little pool of water to collect dirt - just wet clothes going round and round. It does not rinse well either. If you put a single item in it it gets stuck to the back wall and just turns around and around. There seems to be a deaign flaw with the smooth back wall -- other washers have a propeller shape/fins that prevents this -- clothes sticking to the back. If the item is too big the lack of water issue is worse. Ive washed a sleeping bag about 4 times and it still smells. The water dribbles from one short spout near the door and much of the water just runs down the door into the drain. The perimeter of the back that meets the drum has little spaces where things get stuck and cannot be removed. I'm utterly confused why this washer is rated so high and am feeling extremely foolish and sad for spending $900 on a washer that cant wash clothes as well as my 30 year old off brand top loader. Oh and there is no remote start -- what is the point of the wifi connection anyways? After realizing i need to triple wash many items i could really use a remote start at least. Just a terrible buy. Looks are deceiving with this one.