Customer Ratings & Reviews

Despite all the expensive new high tech appliances, reliability isn't so good these days, so this warranty is a must for us. We could not get parts or even a service call for our old units (only three years old!), so we switched brands and made sure to get a full-replacement guarantee warranty.

Agent on phone, ordered the wrong parts. Waited 3 weeks for the parts, but 1st Repairman couldn't fix my range because the parts were wrong He ordered more parts & i waited another 3 weeks, but they weren't the right parts so 2nd Repairman ( who was good) couldn't fix it, but he did order the correct parts. He expedited the 3 week wait, so i could get the range fixed in 1 week& the good Repairman fixed it. It took 7 weeks for Geek Squad to do their job.

Its not super cheap when you are replacing all of your kitchen appliances and a dryer. It can really add up. I've already had to use it twice, once on my new Microwave and once on my new dryer. Appliances aren't made like they used to be.

This LG set is fantastic! I researched quite a bit, comparing several brands, and finally took the plunge. I love everything about both the washer and dryer. Both are super easy to operate, the washer uses less water, and the clothing comes out smelling cleaner and looking so much better. Thank you, LG!

I havent had to use this for my washer yet but i have used it in the past for televisions and they were great!

Sometimes the clothes gets off balance and it will shut off and you have to take clothes out and rearrange it to make it work

I’m not usually one to worry overly much about large appliances when it comes to warranties, but I’m. Sry happy to know that I’m covered for the next 5 years should anything go wrong. I’ve gotten several warranties with Best Buy and never had a problem when it came to using them. Definitely gives me peace of mind and well worth the investment.

Installation went smooth. Technicians arrived as scheduled, were cautious with installation and efficient.

I love the fact that I don’t have to worry about anything with this and if or when it breaks they replace it

Excellent service and protection plan, for everything, quickly replacing or repairs

From Store to Delivery top notch Service, old appliances were removed with the new ones taking their place with cars and Demonstration run.

Great Washer and dryer combo smart functions are very convenient and easy to use.

We have always received excellent service from the geek squad installation team!!

I buy the warranties on most electronics. We’ve had to use them on multiple products as things don’t last like they used to.

Thanks again to the geek squad service. It’s good to know that Best Buy has this option to help their customers!! Our dryer and washer are working well!!

Items have yet to require service but cost of extra protection seemed a good value.

I think it’s always a bonus when you add geek squad service you never know if you will need it so add this protection

I purchased a 5 year warrantly plan on my dryer and called on 4-7-25. They could come on 4-9-25 but that day was not available and the next day that was available was 4-17-25. Be careful that when you purchase a warranty the lead time is what I call ridiciulous!! You can speak to a supervisor and they suggestion was to call back and get someone else. Mary in Pananma City refused to give me her bosses name . The dryer I bought was Whirpoll WTW5057LW and it NEVER drys a load on one cycle and I bought in Oct 2023 and now the drum does not spin.

Oscar and Alex did an amazing job! They went above and beyond. Super happy!

For all the horror stories that I read about new washers & dryers this PSP seemed like a no-brainer. Anything over $1k I'll drop the extra $ on to not be hassled if it dies. If my washer or dryer dies, I'm not going to be at a coin-op laundromat. Imma be watching the Nerd Squad roll up and fix it.