Customer Ratings & Reviews

I purchased 5 Year Geek Squad for my Kitchenaid dishwasher in January 2020, as I've had some bad luck with major appliances/ electronics. Sure enough, in November 2021 the dishwasher stopped working. I called Geek Squad and the helpful person (it turns out correctly) diagnosed the problem as either a pump or motor. A repair person wouldn't be out for a week or so, however. The repair person came out and said, "Yep, looks like a pump or motor." But did he have that part in his truck? No, even though that was the suspected issue. "It needs to be ordered & we'll repair it in two weeks (mid-December). Mid-December came and the parts hadn't arrived. I inquired with the Geek Squad-assigned repair shop, and they said it was "backordered." Of course, I was able to find the part myself in 10 minutes, ready for next day delivery, on major supply web sites, but that did not matter. Geek Squad informed me only after waiting 30 days (late December) could the repair be cancelled and a whole new dishwasher installed. I called in late December, and the person agreed to the replacement as long as another dept agreed; they did later that day (instead of within 3 days). Success! However, when I called to schedule the replacement, they said it wouldn't be until January 26. Frustraitng! But I waited. At 8:30pm on January 25, after previously receiving multiple emails confimring my appt, a person from XPO (?) Services, who does the actual installation, told me they had to cancel the appointment. Why? "The computer had accidentally assigned too many appts" ; I was being bumped to January 29. Unfortunately, January 29 was really difficult, as I had moved 2 other appts to that date to clear my schedule for Best Buy on Jan 26th. So on Jan 27, I called Geek Squad to see if I could at least move the Jan 29 appt to 7am-1pm ( instead of 12-8pm). The rep said "her calendar was gray" and she couldn't see what other times were available but would talk to another department, who would call me back. I said Ok, but I wanted to be clear to not cancel my current appt without verifying with me what the other time would be to make sure I'm available. She condescendingly said, "Of course I'm not going to do that." Within 2 minutes of hanging up the phone, I received a text asking me to schedule a new appt. Alarmed, I called Geek Squad, and the (different) rep sheepishly told me my January 29th appt had been cancelled...with no replacement. There was no record of why. The earliest he could schedule is February 16. I explained this should not be, but all he could do was send me to an "elevated" dept. After an hour talking and on hold with this elevated person, she accomplished nothing additional -- my appt was still on February 16. So I am going on 3 months without a dishwasher, and no assurance my wife and I will get one soon. To summarize: why pay $199 for service that doesn't actually perform? I just hope to finally, in February, get my dishwasher replaced and be done with this.

Everything was professionally done and was quick and on time

I bought this because I felt it is better to be on the safe side. Of course, equipment has a tendency to fail just after the warranty is over, but I guess that is life.

So, the five year plan is actually a FOUR year plan because I am required to utilize the manufacturer warranty within the first year. This was not explicitly stated when I purchased the protection plan and is quite frustrating because Best Buy sells you a five year plan not a four year plus manufacturer warranty plan.

My product was damaged and they sent it back. I was happy that it didnt take that long to bring it to me and install it right away. It gives me peace of mind.

have not used it yet but It has given me so much peace of mind

seriously how do you write a review for this, I haven't used it and hope to never have to

Due to our family’s heavy usagee, a 5 yr warranty is a must for us.

I am loving my new washer and dryer! So much room in the washer. Washes do well!

A great value. Have had great experiences with geek squad support before (fantastic really). Haven't had to use it yet on this so can't speak to that.

Got to get warranty anything you use through out the years

The Geek Squad has worked wonder with our PC and all the other products we have purchased. They are knowledgeable and friendly and get the job done Would recommend them for all your electronic needs!

All the time we get good service on any issue we have on house appliances

Contractors came out and installed everything perfect. No complains.

I purchased the extended warranty since the manufacturer warranty is one year. This is a major appliance purchase and wanted to protect my investment in case something happens to the washer components.

Always buy appliances at Best Buy because of service plans.

I have only had to use the warranty from best buy time, however I got a new camera since the original one I purchased broke and was no longer in stock. totally worth it on large purchases where if you need to repair or replace once it pays for itself.

With all the computerization it's a great price of mind to know I have this and do not have to watch endless videos to troubleshoot any issues that can potentially void my warranty.

They are very responsive but nothing was accomplished. They never followed up on things they were supposed to follow up on. My floor is damaged from the faulty installation from their installer.

This product is a life saver when issues come up worh maintenance.