Customer Ratings & Reviews

This is my second Samsung washer and dryer set. The first set was great and near the end the protection package was VERY well worth it.

I got the 5 year plan. And my washer broke and they came with a new one. Always make sure u have a plan in place best thing ever.

Added protection a few days after buying my washer. Nice piece of mind to have for expensive purchase.

Repair was scheduled adequately, and the customer service rep was great.

Tech Jeff was amazing super friendly very knowledgeable . Call center people I’d rather not have to call them ever again. What should have been an easy fix took multiple calls and hours on the phone to get a resolution acceptable to me as a paying customer with a new purchase

really good is not loud at all i really love the tech on it

Geek Squad protection is a great opportunity to protect your products. You never know an item may fail after the manufacturer warranty is complete.

Can’t purchase a household appliance without also buying a warranty.

I ordered a dryer was delivered by geek squad guys were polite. But dryer never worked I called geek squad 3 hours after it was delivered had to wait 4 days for them to come look at it was unfixable.so had to be returned I then had to wait 4or 5 days for them to come pick it back up and bring new dryer in mean time had to go to laundry Matt spend more money this should of been fix much sooner at a 700 price .i was very upset on how this all played out cost me even more money in long run but the guys who were here to drop off were polite did there work but did not clean up after the moved furniture to get dryer were it needed to go but did not put it back when done also the Dickson city store does not have enough people to hook up gas stuff. First I was told they can't hook up then after they got here was told they could if the guy that has certification was with them ( which he was not) and 2nd time here store told me they can hook it up but there was additional charge ( are u serious I spend 700 on dryer that didn't work you told me could be hooked up by you now it can if I pay more money) and still guys that came couldn't hook up because they were not certified to do so and new dryer was even more money than first time plus I had to go to laundry Matt to do my laundry

I haven't used them but when I call the store they walk me through my problems

best thing to have on an appliance and if they cant fix it they replace it. best thing in the world to have

The Geek Squad protection is definitely worth having. This service pays for itself.

Peace of mind..they are professional and timely respond to issue.

Excellent setup by the Best Buy team! I would purchase from Best Buy in the future

Gets the job done pretty good, havent used the wifi feature yet but planning to do so

Geek squd did great job on second delivery of washer. First time the left in hall. I think they wanted to go home and evening mgr didn’t help

Perfect opportunity to obtain extended coverage again.

Always great service on my products. very knowledgable

Haven’t had to use them yet, but after reading the fine print, seems like a great value.

Always buy this. We have had 3 sets of lg washer/dryer and after about 4 years something usually small will go wrong