Customer Ratings & Reviews

I glad that I was offer protection for my new product three years

I glad that I purchased the Geek squad five years protection plan

I always feel better knowing I have the extended protection on my investment.

I always feel better knowing I have the extended protection on my investment.

I always feel better knowing I have the extended protection on my investment.

I always feel better knowing I have the extended protection on my investment.

Got the 3 Year warranty for our new microwave. Hope we don't need to use it but provides peace of mind if anything goes wrong.

I always purchase the extended warranty. You never know, stuff happens!

I had nothing to install at this time. But I know they will do great when I do need them.

I got the protection plan because you never know if something will go wrong and for the price for 5 years you can't go wrong.

Very good service and nice prices. Would definitely recommend them.

Delivered and put together with ease. Will definitely recommend!

I am glad I have this protection in case something happens to our TV so we will be protected.

I was so mad when I originally wrote this I didn't realize that I didn't review it from my purchases, so I am reposting this so that you can see it is from a "verified purchase". I paid for 5 year GEEK SQUAD warranty and for the 1st 4 years they were superb. I have been trying to get my Samsung ice maker repaired since middle of July!!!! They have farmed out my repair to what they call "Special Forces" which is A&E AKA Sears repairmen (that's what the repairmen said). The first repair guy didn't notice the fan wasn't working and after he installed the icemaker it was froze over and quit working after 2 days. So I called, waited on hold for 1 hour, than transfered to "special forces" waited an additional hour than set up appointment. This repair guy (Lew) spent over an hour looking it over and ordered all right parts. I'm assuming because of Covid like 1st parts they are taking longer to get. That isn't my problem, no one called or emailed and said appointment was canceled they never called to set up new appointment or even give me a date when part would be in. So I called this friday at 2:15 waited on hold for 45 min, transfered to "special forces" waited on hold for an additional 1 1/2 hours, guy took my information and than ask if he could put me on a "brief hold", 1/2 hour later I hear a click and I was disconnected!!!!! So, called back and waited another hour and finally gave up at 5:30. What really torques me is the guy took all my information and DIDN'T CALL ME BACK WHEN HE DISCONNECTED ME!!!!!!!! So my advice to you is: IF YOU HEAR GEEK SQUAD SAY "SPECIAL FORCES" RUN AS FAST AS YOU CAN AWAY FROM THEM!!!!!!! 2 MONTHS TO GET AN ICE MAKER REPAIRED!!!!!!! Update: Called again, and again took 2 1/2 hours to get through and this is what they said: There is no ETA on when the parts will be in, and because the ice maker is considered a "luxury item" it isn't considered essential on a refrigerator so I have no recourse! Basically to sum up what they said was "TO BAD, SO SAD". Oh, and to call them when parts are delivered and they will set up an appointment. Can't wait to sit on hold for another 2 1/2 hours!!!!!!!!

it took 2 appointments to resolve our issue, but everyone was helpful, courteous and on time. They kept us informed of their time.

I’m very happy with mynpurchase very good quality and exelent priced

Great coverage protection to have just incade anything goes wrong with your appliance.

I have been purchasing appliances from Best Buy for 15 years...have used the warranty many times. Worth the cost.

geek squad is the biggest bargain in tech support and appliance installation

I have not used it yet, but definitely think this was a good purchase on a major appliance.