Customer Ratings & Reviews

Had to have a 2 year old dishwasher replaced under warranty after 3 attempts to repair and part no longer available. The balance of my 5 year warranty was cancelled with the explanation of that's how it has to be done. I lost 3 years of warranty I paid for. You can read the fine print for what it worth, but it won't help!

Gets the job done, bit noisy though when turns at night

Hi, Best Buy’s Third party delivery company named GUERRA TRANSPORTATION LLC is terrible they provide installation too. (PLEASE SEE PICTURES ATTACHED) They were (driver and his helper) very rude, unprofessional, unethical. They left the range-oven in the middle of the kitchen and left! They were taking pictures of the oven in my living room (no respect for my privacy) instead of the kitchen When I told them not to do that He said he forget the take the picture of it in the kitchen and that’s why he’s taking the pictures in my living room and that won’t damage the house!!!

seems expensive and limiting but always better safe than sorry

Don’t believe everything store clerks tell you. I was told by the store clerk the warranty would be able to be used on a tenant occupied apartment. The delivery company said no way it was also confirmed by the one 800 number. Yet Best Buy will not return or credit my account for the money I spent on the warranty

Havent had to use it yet but its there if i need it

The Plan's coverage and term are great but a bit too pricey.

Dishwasher was an "open box" item so we picked up an extended warranty. Hope we don't need it.

Other stores offer same coverage at a cheaper price. Price match didnt work on this product

purchased the five year service plan just in case I need it.

We only got the oven a week ago. Hopefully we wont need to use the extended warranty.

My bad, the other geek squad review was for my appliance, that should've been written here. The GS service for my computer was fine. As for my problems with my oven, read my previous review. Poor service, poor customer care, they could not even show and effort to care for the customer or to help. Please read my other review.

So, four stoves and two top load washers later everything is working now. Let’s start with the brand new Whirlpool stove. The first stove had a scratch and missing parts. I receive my second stove and smelled gas until for 2 days. I called my gas company they ran a test and said I had a gas leak so they shut my gas off. I was without hot water and cooking for a week. I had to get a plumber to check my line and it was the installation. The third stove the display screen did not work so I could not bake. It took almost a month before I had a good stove. Now I getting the run around to talk someone to pay this 400+ plumber bill and my issues. Most of my callS are drop or I am put on hold for a long time or no one is listening. I am tired!!

Geek squad did nothing for me no knowledge at all contodict what the irher person said to me its a joke how some people have a job

Do not have. Made appointment 7 weeks out. No call no appliances.

When I purchased this dishwasher 2 years ago I specifically asked if there was an issue with it if I could bring it to the store in Huntington for repairs if there was any issues with it and I was told yes. Of course, I recently had an issue and found out a couple of days ago that I was lied to about their policy so the $80 geek squad plan I bought is useless.

Good to have when needed and in case of emergencies

Local agents don't show up to scheduled appointments and constantly try to reschedule. Aside from throwing away money, save the time and frustration of dealing with Best Buy support.

I called to schedule an appointment to get my gas range that I bought a year ago. They scheduled an appointment, I waited for 4 hours and no one showed up. I called to see what happened, I waited in the phone for 45 minutes because the computer was not working, they make me scheduled an appointment in 10 days because that is the earliest they have.

Purchased this for the double oven. Luckily haven't had to use it.