Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 3681 reviews
(3,681 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Failed to Arrive multiple times for Repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third party service providers failed to arrive multiple times for scheduled appointments: Mastertex and D&D Electronics.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t dry I buy first one stop working on my second try They have to bring another one
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No longer a Best Buy customer stay clear of this p
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and don't waste the money on this plan. They do not know how to install anything they always come up with a reason why they can't and they don't know what they're doing and that's just a fact
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
do not buy protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Its a 5 year warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant give an opinion now since it is for 5 years, just have to wait and hope,
I would recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They messed up my new floor and did not say a word about it terrible service from the people who come and install the appliances
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to get my stove cancelled for a month. There’s always a part missing or the wrong part was sent. It still isn’t fixed…
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Worst experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the whole experience, I have doesn’t look promising to me
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to use the day after an oven installed by bestbuy. took over another month to get a comparable oven in
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not get the protection plan.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get their protection plan on this Samsung oven/range. It does not cover the broken knobs which is the main issue. Best Buy is happy to get your money for a worthless protection plan!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get anyone to answer or return my call. I have been trying for months. I even went to the store. No one cares. Don't waste your money on this.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty is useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Our 13 month old Dishwasher broke over a month a half ago. All we get is talk. They’ve come 3 times weeks between each appointment to replace parts and leave with no results. They have refused to consider it a lemon and replace it. And they have no idea how to fix it. Completely disappointed
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy the plans. they are not what you think
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had the same recurring issue with our dishwasher that never got fixed and Best Buy is now telling us we are out of luck since they could not fix it. That is not how these are sold in the stores. Buyer beware!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Did use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchse geek squad for all my equipment but never use it! it always expires then my items have an issue.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy doesn't have anybody to do this work. I had to hire a repairman to evaluate the new stove installation and take safety measurements.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Let Down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know. Had to cancel due to not getting my dishwasher.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave broke the first week.I'm still being charged for and haven't microwave for 2 months?What happened to new replacement
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
New Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not satisfied with the service from Geek Squad. It took 4 weeks to receive a screw for my new stove.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review is bad because the appliance came damaged and could not be installed. Everything had to be returned
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bad crew no regards for offering great service, can't tell if crew is bored or what, not seem to be enjoying their work
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friend