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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3681 reviews

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  • Value

    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 3,681 reviews
  • Rated 2 out of 5 stars

    Best buy too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again will buy a Maytag dishwasher ever again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I'd love to use what i have been paying for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the benefit, it is pretty pricey, and I wish the way to use it was laid out more clearly. Additionally, I can never seem to get through to anyone. We are a long-time TT member so it would be nice to actually be able to use the benefit.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Three-year geek squad protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three-year geek squad protection Was returned because I change my mind. Meaning I did not purchase it.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    Bad customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My plan was canceled and no refund has been issued even after contacting customer service several times

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WORST WORST WORST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys AWFUL! Alex w attitud moment off truck & Jasar was lazy & didn’t want to pull out dishwasher to plug in new stove so what does he do, packs it all up & leave. NO clue what his deal was but I told him where he can “go” so he called me a btch.Even Alex was shocked. Lol

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad customer service very unprofessional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy with my recent experience with the customer service supervisor regarding my appointment for my dryer service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not covering cracked glass top to 6 week old stove, not happy with coverage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t help with a broken leg on a gas range. Referring me to the manufacturer then why buy a warranty.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    aseembly fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was not able to place in place. i removed cabinets. they return later date

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Useless for first yesr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure, they will help after the manufacturer warranty is up, but you’re paying for 5 years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good, they don't want to fix the issues unless is really bad or broken

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What is this?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sending me a tiny icon of a countertop (i think) and asking me to review it without any detail about the actual product, not even a name? Who designed this UX anyway, get better at your job.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty BS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This range hasn’t ever worked properly. Neither Best Buy nor Whirlpool will honor the warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad provided full refund as a store credit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door locking system got failed in 1.5 years and they don’t have those particular parts available after waiting for 1 week. Not worth your money for a well known brand KitchenAid. Got full refund in a form of a store credit as I purchased Geek squad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a process to come look at a stove that damaged in less than 1 year. Very upset with my Purchase at best buy. Warranty was not helpful at all, decided to cancel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TV left in front room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents dropped off tv and left. We asked if we could upgrade to a larger tv and were told that we needed to return the original tv ourselves. Of course we just kept the 65” but we were ready to spend substantially more. We had to put in the room we wanted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got the product or call of cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the product and scheduled for delivery and installation on December 6, never came, and no call or email. I called and was scheduled for the 9th. No show and no call, and I found out it was canceled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When someone comes to fix the issues they just give the run around

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sosickofthis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get any help with a dishwasher I bought and was damaged before it came off the truck

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible Service. Tech dont care and are useless at helping customers

    No, I would not recommend this to a friend