Customer Ratings & Reviews

Best buy decided to cancel my protection plan on a replacement product without any form of communication on the matter. Now my dishwasher needs service and nit protection plan...they refunded for some off reason. Thanks Geek Squad.

They canceled my extended warranty when they ordered replacement for damaged product. Now I have to go to store to add back on. Port service not satisfied

Don’t dry I buy first one stop working on my second try They have to bring another one

Third party service providers failed to arrive multiple times for scheduled appointments: Mastertex and D&D Electronics.

My dishwasher failed exactly a year into the purchase. GSP isn’t owning up and got me the run between their teams, the manufacturer. No solution. Long waits. Long call wait. No ownership.

Awful service. Have 5 year extended warranty on a Whirlpool oven. 1st year control board was replaced under factory warranty. Best Buy will not replace oven until they have sent someone out 4 times. Big waste of time and energy dealing with an oven that never worked correctly. Very frustrated dealing with Best Buy and this lemon of an oven!

The refrigerator from the first couple of months the ice maker freezes over. Unable to make ice. Having a he ice maker inside the refrigerator section instead of the freezer section is a horrible design.

Waste of money. Paid fir a five year plan, and both repairs happened after 30 days and was referred to the manufacturer. Geek Squard doesn't start covering untill after the 1st year of the Manufacturer warranty. You oay for a 5 year geek squad and get 4 years.

do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.

do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.

apparently buying a protection plan deducts 10000 points ($160 rewards dollars) off your account. Contacting customer service does not help. I was left with the explanation that "the system was correct". Correct how? I can't get more help or a place for complaint.

They messed up my new floor and did not say a word about it terrible service from the people who come and install the appliances

I have been trying to get my stove cancelled for a month. There’s always a part missing or the wrong part was sent. It still isn’t fixed…

When I tried to get my dishwasher repaired, they said the warranty didn't exist, and that it was a refrigerator rather than dishwasher. So the would not fix it. Took two hours at the store to strain it out. Then scheduled repair two weeks out.

I don't know. Had to cancel due to not getting my dishwasher.

Cant give an opinion now since it is for 5 years, just have to wait and hope,

Do yourself a favor and don't waste the money on this plan. They do not know how to install anything they always come up with a reason why they can't and they don't know what they're doing and that's just a fact

do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.

From the whole experience, I have doesn’t look promising to me

I can't get anyone to answer or return my call. I have been trying for months. I even went to the store. No one cares. Don't waste your money on this.