Customer Ratings & Reviews

Great benefits! I bought a dishwasher and the cost of the Geek Squad Plan was significantly less than what it would have cost just for delivery and installation, and it applies to all appliance purchases during the year. Great deal and benefits.

I haven’t had to use the extended warranty but it was reasonable and I have it just in case something should go wrong.

Great people they know what they're doing. They are always sending the right installers and uninstallers with high knowledge

What can I say? We have had no problems with this appliance and therefore, no need for repair. It is difficult to rate something that we have yet to use, and hope to never have to use it. But it makes you feel better knowing that it is there, when and if you need it.

Great service by Alex! Couldn't have been more helpful.

Geek squad always knows what to do. I highly recommend getting GeekSquad.

I highly recommend getting the warranty coverage with Geek Squad. Since you can access everything with an app, you don't have to worry about keeping a bunch of old papers

Protection Plan is one of the best in the business. Was easily able to replace a cooktop that arrived damaged. Also an ice maker in my fridge broke down and they came and fixed it right away. No hassle, and no run around.

They were very helpful installing our new TV and setting up our new computer. But when we called for help with a computer question, we were told their computer went down and would call us back. No one called back.

Love this product I have zero issues when I need something looked at or repaired

Have taken several computers in under this service agreement and have been very pleased with the turn around time by Best Buy and the results of their work under this service contract. They have been very helpful and very friendly when I talk with them about the issues concerned each time. I would reccomend this service to others.

Beat buy by far has THE BEST protection plans for their products. It saved me from having to buy a new TV and I was even able to get a more up to date model if the one I originally purchased wasn’t available. I highly recommend the Geek Squad protection on more expensive products!!!

Anytime I buy an out of the box product from Best Buy. I will always buy the geek squad extended warranty. Minimal cost.

Had to use the service once so far and it was easy.

Geek squad mounted my TV and hooked up all my appliances. They were on time they were helpful they went over and above.

Protecting my purchase. Might not need it, but prefer to have the protection in case anything happens.

Geek Squad customer service has been great compared to the typical Best Buy customer service call centers.

I have not used it yet but I think it is worth protecting your investment. Geek squad in my opinion, is something one has to invest in when you make a major investment. I don’t pray anything should happen to my washer but I think it’s worth being protected.

We have been through two (2) Over-the-Range Microwaves in the last eighteen (18) months. Had a purchased this type of protection, for the low cost available, I would have saved over $1000.00 in that time frame.

The tech was very knowlegable, and we hope he will be able to fix the problem