Customer Ratings & Reviews

Warranty purchase! Got it when we bought the LG microwave

My Open boxed microwave died within a month or so or getting it. Geek squad came out, determined it needed a new panel. They returned with a new one a week or so later. They did not reinstall the microwave properly, causing a large dent in the top and now the whole Micrwave is falling apart. Due to COVID, no one is coming in to fix it. I'm afraid it's going to fall and crash into my new stove (which I bought from Best Buy as well). No answer from management regarding this issue. I also can't upload the photos showing the damage that is happening. Your site won't let it upload them. I'm not answering the recommendation section because it could be this one time. I'd like to see it rectified.

I liked the fact there is no maximum number of trips and trip fee

Service plans are in necessity have to get in the habit of Colleen and getting a juice out of it

I always buy insurance for expensive stuff at Best Buy because there isn't any trouble to exchange our defective merchandise in the event that I need to do so. Best buy has not let me down in over 10 years that I am a customer.

The refrigerator is the perfect size for our home. The internal water dispenser is a dream come true. My only complaint is that the thermostat does not always light up properly. If I wasn't having this issue I would have given it a 5.

When the ovens on my less than one year old GE café range stop working, the agents were able to diagnose the problem over the phone, get the part,It installed within days of the part arriving.

It's fine, I imagine. It was a reasonable price. However I am hoping I won't need to use it

I love the warranties anything breaks down they'll be there to fix it I love Best Buy

Love having the piece of mind that this brings! Always a great investment to have!

Geek Squad Protection Provides Expert Level Protection to your Product.

Bought this plan for my dishwasher. When it needed repair on a couple different parts, they had a new one delivered and installed by the technician. It was worth the cost and peace of mind it provided.

Hope not to use it, but glad to get it knowing that it covers my expensive dishwasher for just about any claim!!

Great service and professional. We had 4 appliances installed in a little over an hour.

How many how do use this service but it covers me pass the Standard warranty. Unfortunately products these days do not last as long as they used to so to me it’s worth the value

The best thing I ever have. Thank you. you guys the best

Best Buy one of the best warranties in the market. I don't always buy them, but rarely pass up on my Best Buy purchases.

I haven't had to use it yet but I think it will be worth it. Best Buy has been very good to me.

I was supposed to get an exchange for my microwave but the lack of communication was horrible. I was told completely different things after they attempted to deliver my microwave and was informed they would not take down my old non working microwave and would have to pay them to install my new one because they could not fix it and I paid for the 5 year warranty on it.

I love having this and I’ve used it more than once not for repair but replacement