Customer Ratings & Reviews

Samsung Range purchased with protection plan in 2015; very satisfied with performance of range. However, settings around all control knobs are DECALS; I was cautious with cleaning but over time, the decals disappeared. I called Geek Squad, a tech came to home, informed me he would check on the part. Later that day, I received a call and told the part was unavailable, given another phone number to call and a new range was ordered. Delivery and installation was yesterday; we do not purchase any expensive item without the protection. Have had two instance in the past where we were very glad we made decision to purchase the plans. Each employee we interacted with was extremely helpful and courteous.

Great item.gghhhhhhhjjjjjjuiijhggghjjjjjjjhhhhgyyygggggygyyyyyuuuuuuuuuuuuuuu

About 6 months we purchased This Model to replaced a older Kitchenaid refrigerator we have used 20 years and still works but want a new one while we remodeled our kitchen. I just love this refrigerator seems to be built well and its well designed. Its ice machine is much faster than our older one and it is super quite you cant tell it os even on.

The service of Geek Squad is good I’ve never struggled and have aletas helo es me Where ver I neceser help I’m very satistfied!

Always been helpful to me when we have issues!! Would recommend this!!

I appreciate the excellent service of Geek Squad and the warranties from Best Buy. This is why I only purchase major equipment for my home at this store; it offers the best service Warranty in Puerto Rico.

I love adding geek squad to whatever I buy in Best Buy

Geek Squad makes good on all their promises when it comes to warranty. Never had a large issue with them, and they are very professional

The guys did a great job installing my oven. They were friendly & made sure everything worked & that the oven was level. We haven't had to use the extended warranty & i hope we don't. But I have had to use them on other items, & it has always been easy & straight forward. I always get a new item for the broken ones. Not sure how it will work with a stove though.

I always purchase a Geek Squad protection plan when I purchase a large and expensive item. It does pay off! Recently, my washer I purchased a little over 2 years ago broke down. It was still under the Geek protection. The washer was no long available, and Best Buy replaced it with a comparable model and I am very happy with the newer washer! No worries. They delivered the new one, took the old one away and I had no charges. I only had to purchase a new Geek Squad Protection warranty for my new washer.

The installers were professional & new their stuff.

Bought open box dishwasher with all of its features. Purchased extended warranty to ensure that it will work for the next 3 years. Good Price, and provides me peace of mind. Would do it again

This protection is such peace of mind because it’s very expensive to fix any electrical issues pertaining to TVs etc.. The technicians at Best Buy are awesome.

5 years warranty is very good for the new product. Best Buy have a very good warranty

First time purchasing the warranty for a product. I hope it comes in handy when and if ever needed.

The service was great on this dishwasher. It had been worked on a few times and upon the next return, they exchanged the unit out for a new one.

Easy and fast to work with. Super helpful and professional.

Really haven’t used,,, it is very hard to associate warranty with product it was issued for as description is so very weak and obviously less than it should be.

We haven't the opportunity to use the protection plan. Which is a good thing and hope I don't have to use it.

The portable dishwashers pump started failing pumped water out when it wanted to after almost 2 years of having apt portable 18 inch dish washer. I got the 5 year plan thank got I did other wise who knows how much it would cost to fixed . They end up giving me store credit after I calledy closes local store to tell them the issue after talking 40 plus minutes. 2 different people and both said to bring it in which is a hassle since I live 40 min away. Wish there whole team would be on the same page the told me when I bought it if it fails that a third party would come to fixed it at my house. But they told me after almost 2 years that I had to bring it in. Overall I got the value in credit but lost the 100 dollars for the geek squad protection . Know they don't have the model any more and I will eventually have to buy another one when I get more money that cost and extra 200 not include the 100 to 125 geek squad protection I will probably get.