Customer Ratings & Reviews

I have a Geek Squad 3 yr warranty on a KitchenAid dishwasher i bought 3-yrs back. It broke down during the covide-19 shutdown. I scheduled a repair when it opened on 11-May 11-May, Technician visits and finds the part is broken and re-orders. confirms the drain pump is not working. Says will come back on Friday to fix it New part arrives on 15-May (Fri), no call from the Tech. Kept calling BestBuy, finally after much hassle next visit is scheduled for 18-May 18-May, Technician replaces the part and shows the dishwasher works. That night we put the dishes and next morning find nothing is cleaned. Its not working Call BestBuy and Technician again. he visits again on 20-May 20-May, Technician cannot figure out the issue and wants to replace 2 more parts. I am beyond frustrated. This dishwasher is broken from 3 months. Last 4 weeks i am going back and forth with BestBuy trying to get this repaired and have the technician visit my hour 3 times in almost 3 weeks and still it is not working. I have spent hours on the phone talking to agent after agent, i have been transferred from dept.-to-dept. I demanded an exchange because there is no end to this and I am not ready to allow technician multiple times during this covid-19 crisis and expose myself to further danger. BestBuy says they will not exchange and they will keep trying to fix it. I am almost feeling harassed as they have scheduled the next visit for 4-Jun. What is the purpose of me buying a warranty when they cant fix a issue in 3 visits, have no idea what the issue is and want to troubleshoot further and keep changing parts at random. At this point i have no confidence in either the technician's ability nor this dishwasher which needs so many parts changed in such a short time. I am an elite member of BestBuy and i bought warranty for peace of mind instead this whole situation is causing more pain. I am almost ready to take my business elsewhere as BestBuy cannot address my issue in a timely manner despite me being flexible in allowing them multiple chances to repair the issue. I am only requesting an exchange as reasonable solution to this issue.

Peace of mind should be everyone’s top priority. Geek Squad warranty are as good as they get.

Haven't had to use the warranty yet. But its a great piece of mind at a reasonable price.

Excellent warranty. Best buy has honored their warranty more then once for me.

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

Happy to have gotten the Geek Squad extended warranty on the fridge. Had issues with the fridge keeping things cold, Geek Squad came out, recognized the problem, took care of the issue and explained what one can do to prevent future issues.

One of the considerations of purchasing from Best Buy is the Geek Squad warranties. Before my purchase, I inquired with their competitors and ALL of them referred any repairs to a 3rd. Party company. My friend had a purchase with another company and 3rd. party service and now a year later still no satisfaction. The warranty is a great price to ease any concerns of any major repairs.

Comforting to know I've got protection for the first five years of the life of my range.

Best Buy was awesome understood my knees when I had a problem with my oven they fixed my problem and I'm very happy about it thank you Best Buy

What can I say. Geek squad always is awesome. This is one of the best purchases that I have ever made

I bought this for my microwave. I'm glad I did because if I have trouble with this unit I can replace it or get a different model or brand and know that best buy no hassle GSP will have me covered. I have been happy with my purchase and have comfort that if it breaks then best buy will be there.

The dishwasher is great. Everything comes out really clean and its very quiet.

Always always get the geek squad protection! I’ve used it before and was very satisfied!

I normally do not buy the extended warranty. Best Buy does not have the best reputation for honoring the terms. But, I can't buy an item as costly as combo oven/microwave wall unit and not buy the extended warranty. Fingers crossed.

5 year warranty began immediately instead of behinning after manufacturers warranty. Really only got 4 years

This was a 5year warranty purchase, not a repair. Based on previous Geek Squad experience, we give it 5 stars.

Feel protected with this extra protection if something goes wrong.

It's 3 years of protection. I'm hoping to get more protection later but 3 years worth should hold me over for like...3 years then I will need to buy more protection. I don't like being without protection. I am safe.

I love the fridge but had a problem with it. I received great service and got a full exchange! So glad I used Best Buy!

They did a great job, technician was professional and polite and very knowledgeable