Customer Ratings & Reviews

I had to call out geek squad several times for a stove bought at best buy. The problem I had with stove was a defect in the product and not the fault of best buy but every agent I spoke with and every repair man that I had were friendly and knowledgeable. They worked fast each time to repair my stove.

We are so glad we had opted to take out the Geek Squad Protection plan as it has been invaluable in ensuring our warranty needs were met and exceeded.

Definitely recommended when you spend good money on modern appliances with so many features that can fail. I am a believer when a high end German appliance stopped working and Geek Squad took care of the repair completely. Since then I always get their protection when the product is over $1,000.

performed as promised, no delays and prompt attention to request for service.!!! Extremely courteous and articulate Geek Squad Representative !!

Geek squad are my goto guys. My Samsung watch broke and they replaced it and made the process much easier. Being Thankful we have tech like you. Again thank you employees for your deduction and hard work.

Has to use this right away. The response was very quick. Although they wanted to just push a replacement rather than try to fix the appliance. My requesting them to look into fixing it was the best decision since it took 4 months and lots of help from the store to get this finally delivered.

Geek squad service up to this point has been okay. I hope it continues. they have been responsive to my phone calls.

Anything you buy you should get warranty. Now they have totaltech which is great. I’ve bought over 50 items and always get the warranty. Used twice so far once on fridge and once on washer machine. Saved me a few bucks.

One of the noisiest refrigerators we have ever owned. We bought it used, and it was a good price. It was reconditioned for resell, not reconditioned well enough. We want to buy a gas stove in the future, but we are unsure if the quality will be there.

For large appliances we've had great success using best buy for our warranty. We just had a dryer have a problem and they came out and made the process so easy. They ordered parts and had them shipped to us so they were there when the service technician arrived. We also needed parts for our dishwasher that broke and we were able to get them ordered under warranty no problem.

We purchased this 5 year Geek Squad protection for our new refrigerator. The refrigerator was quite expensive so we certainly don’t want to have to replace it for a long time. With all of its electronics we just decided to be on the safe side with an extended warranty. Thankfully we haven’t had to use it!

Glad I have it just wish it didn’t take so long for them to come out for an appointment over a week is a bit long to wait

It’s really up to you if you want to purchase this item. But my self I would say get it. Only takes one time for something to go wrong with your purchase. And wow you will be out a lot of money paying to get it fixed

I always get the Geek Squad service for all long of a period as they offer. I have never had an issue with them taking addressing an issue when it comes up!

We bought the extended warranty for this microwave and unfortunately had to use it. We are so glad we had it.

I haven't used the service on the new dishwasher yet but have used Geek Squad in the past and have always been happy with the service.

All the features and ways to customize the interior to fit your needs! Dual ice makes etc. absolute dream! Looks high end with the black window on one of the doors.

I purchased a Washer & Dryer from Best Buy for the Warranty Support From the Geek Squad.. Well Worth It! Good Job..

This is a must have item because you may have a breakdown in recently purchased in a kitchen appliance in the first five years due to the length of life I have seen some of the newer ones, better to be safe than sorry.

Always good service too get when you need work done with purchases of tv,fridges,ranges etc…