Customer Ratings & Reviews

Geek Squad is great to have and the people are awesome at besybuy.

I don't know why I keep purchasing these, except that they provide peace of mind. I have only used a warrant once in 20 years, but when I did, they replaced the item immediately.

I have had to reach out a few times to this team and each time they were very helpful and knowledgeable. I am sure I will be contacting them again.

Considering the sale price of the dishwasher it was a no brainier to pick this up

Have not had to use it yet but if we need it we have confidence that the Geek Squad will be here for us. This will be a big help if we encounter any Microwave problems as our Home Service Plus will not cover Microwave's.

I always feel more comfortable with the protection plans offered. You never know with the advance electronics in these appliances now, when something can and will go bad, you have piece of mind with the protection.

I always get the protection plans with everything I buy at Best Buy as for different reasons sometimes things happen out of your control and always the Geek Squad has always solved the problems quickly without question.

3-year protection living its promise. Didn’t use it but safe to have.

Once you do get to part of getting appointment to get serviced you are good to go. But it's the part that trying to set up appointment is really really super hard. You will reach to the point of feeling like throw your phone to any wall beside you before you get someone who speaks enough English to understand you want to set up service time with Protection plan you have bought. Some days you will get through, somedays you won't. Take your pick But I would say it's still cheaper to go through this than actually not having any protection at all since you might be lucky to talk to someone

Good to have if u need to have service work done . Worth the money .

The agents updated my desktop computer and laptops with the latest OS and softwares.

installation went well and the guys that helped out were very kind and respectful

Good service and customer service. Always there when needed.

Good peace of mind for the money spent, a good deal.

Please and again please don’t buy Samsung dishwasher it’s been only 3 months since I purchased and called the tech support 2 times already it doesn't clean at all and smells so badly inside the dishwasher I promise you I never ever put dirty dishes I rins and clean them before I put in the dishwasher and comes out wet not dried water spouts all over I use the best dishwasher cleaner

we always purchase geek squad with all of our appliances and they are very good with fixing. You can also add on other things that they can cover with the 5 yr protection plan.

I have had so-so experience with Geek Squad in the past with cell phones, but since this is covering an item not under contract, I expect that I will have far better experiences with it is needed. So far, so good.

Bought this warranty for all our appliances we purchased from Best Buy. Already had to use the warranty one time and was very easy to use. Geek Squad had me fixed in no time.

Hopefully don't have use. Only time will tell how good the warranty is.

Haven’t had to use the extended warranty yet. Hopefully I won’t have to use it. The price on the extended warranty wasn’t too bad. I recommend you get the warranty.