Customer Ratings & Reviews

THEY TRIED SEVERAL TIMES TO FIX MY STOVE, AND ONE TIME IT EAVEN WORKED FOR 10 MINUTES. SOMETIMES THEY WOULD HAVE PARTS SENT HERE THEN COME GET THE PARTS AND TAKE THEM BACK UNOPENED. BUT DID COME SEVERAL TIMES AND REPLACED THE SAME SWITCH THAT WORKED LIKE THE OLD ONE (NOT AT ALL). I CALLED MANY, MANY TIMES BUT THAT DID NOT WORK EITHER ,GUESS I'M OUT THE COST OF THE FANCY STOVE AND THE COST OF THE GEEK SQUAD PROTECTIN PLAN ,BUT A COUPLE THOUSAND DOLLARS AINT NO BIGGIE HUH.

Can never go wrong with the Best Buy five-year warranty plan. Worth the weight and gold and the price. We’ve been buying warranties for over 20+ years on different products and we’ve only had to use them twice.

My wife loves this microwave. Works quickly, and quietly. Connects to Alexa to turn on the light and fan as needed while cooking. Don’t have to touch the buttons while hands are occupied. Plus, the minimalist design fit her desires in the kitchen.

I've had my microwave for 3 and 1/2 years and it came with my home but unfortunately it crapped out for no reason. When it worked I really liked it so I bought the same one at Best buy and the installation was seamless. They came on time and microwave looks great same model and it appears to be working well. I bought the warranty and I'm hoping I never have to use it

I hope I done need to use my warranty but I have piece of mind knowing that if something goes wrong, The Geek Squad will come and fix it!

Wow, this product is very nice. I love it. The space is fitting my kitchen.

This service is great. The crew comes out right away if there’s problems. They’re easy to talk to and are very responsive no matter what the issue.

Have had a little over 2 years now. So far, so good. It will occasionally go thru some cycles where some strange sounds are made, but everything working fine so far. Water dispenser doesn't shut down quickly enough, so you have to hold "1--1,000" before pulling out your glass. The french doors on this model do NOT close on their own when both doors have been opened. This can REALLY be annoying as most people expect the fridge to close when you swing them shut and walk away. Not with this; the left door has to be closed first, then the right side. Really stupid design. My neighbor has a KitchenAid french door model and hers swing shut as one would expect. For this reason alone I would say go with the KitchenAid.

I thank God we have not had to use this for our cooktop, but glad I have it. We have had it on other times and have used it and have always been pleased with the people who are part of the Geek Squad. Only negative is that I wish it was a little cheaper.

All my appliances and electronics are always covered by geek squad protection! Ive never had an issue with technicians they always do a very good job and are very professional.

Have not needed them yet. But I am glad we bought some protection.

Best Warranty I am guessing. All covered. Geek Squad is great

Ruben Barrientos from Geek Squad was AWESOME!!!! Gas Range had problems, Ruben came out and repaired. He was an excellent example of what you can expect from purchasing Geek Squad Protection. Timely, helpful, cordial, knew his stuff and if he didn't he would research and resolve, gets the job done right, excellent representative for Best Buy. Best investment I've made. Worth every penny.

Worth every penny, has saved me thanks to terrible Samsung appliances. Customer service is great and they get it done, sometimes they take a bit to schedule a repair but still worth it.

Definitely get the warranty on a dishwasher regardless of the price. Dishwashers breakdown easily. Worth the extra cost.

Had this on the old dishwasher - was able to get the money spent toward a new dishwasher - easily handled, pleasantly surprised. Purchased new agreement with new dishwasher - proved valuable!

I always recommend the protection plan. Though most items BB sells are of good quality, it doesn't mean that something weird won't happen. Appliances are made en mass, so it is always possible that something just happens and is not a sign of good/bad quality - be smart ant CYA. In the long run, its a small amount of money each month for peace of mind.

The cost of extended warranty from Geeksquad is a great level of comfort and when things go wrong it more than pays for itself.

Haven’t needed to use it, but glad it’s there as an option

They responded very quickly. And were proactively monitoring the status of my damaged item.