Customer Ratings & Reviews

Every time I order something from Best Buy I always get the protection plan. It’s great to be protected

Hope I never have to use the protection plan, but seemed like a reasonable cost to be sure.

I have this service any time i got an appliances in best buy and always fix the problem faster and no drama like others insurance

The protection i have is reassuring on such a large and costly purchase as my induction stove. Thou I am not certain if it is for five years of protection it is certainly more than if I just purchased it from Lowe's

I bought 5 years of protection as it broke down to $90 per year which seemed reasonable. Just got the unit installed and it is working fine. Hope I don't have to use the policy for a long time.

Love the design of the LG microwave. Very easy to install and operate.

Thank you thank you thank you very much Best Buy for everything you have given us and buying with you guys I support you guys all the way

I highly recommend getting the geek squad warranty on any appliance you purchase. It is worth it for the peace of mind in knowing the item is backed to be either repaired or replaced if necessary. Being a geek squad member covers the install and removal cost as well, plus offers discounts on warranties.

Showed up on time did everything right the first time

Appointment for repair was so easy to arrange that it was at my preferred time.

This protection gives us peace of mind. We know if something goes wrong the Geek Squad will repair it and that is good.

The Protection Plan does what it says. No questions asked. A must have for all my products!

FAST & RELIABLE DELIVERY SERVICE. I RECOMEND WITH A+!!

Once I understood this is makes tremendous sense to do this -- and we generally never buy extended warranties. The dishwasher has a one year parts and labor warranty. The Best Buy warranty extends that for 4-more years for $200. Overall we have a 5-year parts and warranty contract. One service call would likely exceed that greatly. Every Best Buy person we talked to about a difficult problem exceeded our expectations,

It’s always a pleasure to work with the Geek squad guys. They are very helpful and very knowledgeable.

After only 4 months the stove stopped working. I called Best Buy and they sent me to the manufacturer. (I paid for 5 year geek squad extended warranty) manufacturer LG requires that I have an electrician inspect the outlet and prove that the problem is not electrical before they will repair the stove. Best Buy provided the stove and the electrical cord. They installed both. Be warned. Best Buy isn’t providing service. They’re going to make you pay. $$$

When you spend money for major appliances, you should get the protection. Geek Squad does an excellent job.

Love the option to have my dishwasher with a great warranty!

My first dishwasher, and I fell in love with it. Unfortunately, after 2 years, it became loud, clanky, didn’t thoroughly clean the dishes, and some display lights no longer worked. So I called the Geek Squad service plan. Not only did I buy the service plan, I was charged an additional $125 for the service guy to come out. Never in 20 years of buying Best Buy’s protection plans have I ever been charged to use it. Best Buy’s plans have changed, but my plan is the original before changes and should have been valued as such. I feel cheated. However, it was deemed unrepairable, and I am in love again with the dishwasher, NOT their protection plans.

Air fryer and range went out soo what better way to save counter space by getting a range with wifi and air fry options. Love the air fry option works really well. Only down side is dripping grease down at the bottle. Only solution i found was to but a catcher at the bottle to prevent heavy build up and to prevent grease smoking when using the oven. Other than thay def enjoy the oven and the stove top feature water boils really fast