Customer Ratings & Reviews

Haven't had to use the Geek Squad Services yet for repair, only for product questions. So far, so good.

What can I say geek squad is an excellent service all my appliances/electronics have this service. It is just awesome.

For what I paid for these appliances I am happy to have the 5 Year Protection Plan

Great value for the price! Well worth the money for how much we use the microwave that is covered!

The service installer was efficient and effective. His mannerisms were professional.

Always helpful and makes sure the customers are happy. I won’t buy anything without geek squad guarantee

Great protection for you appliances,work for the money you pay

Review your Geek Squad service is always on point and helpful

Geek Squad® 5-Year Standard Geek Squad Protection fortunately has not been needed yet!!!!!

Great product I recommend this product to everyone

I like the three year protection. Easy to use if you make a claim. I have this on my Whirlpool Range.

I got the service agreement for my dishwasher no worries now anything goes wrong the geek squad will take care of it

Great product! Quality is very good and product is functioning great! Best Buy always selling good products!

Good to have some extra security on expensive things

We buy this protection on all of our equipment. If something goes wrong the service is very good.

I purchased this protection program in case there were any issues with my appliances. So far I haven’t needed to contact the geek squad.

A must have when buying appliances! Please note that it starts when the manufacturer coverage is done

I had scheduled my repair revisit on 5/18/2020 and the appointment for 5/28/2020 (first available) 7am-1pm. On 5/27/2020 3pm, the technician (name ZaZa) called me and told me he is not coming because my last day of geek protection is also 5/18/2020. And I called ZaZa's boss Tala and he told me he cannot do it and asked me to call 509-3869351 of which I had waited 2 and 1/2 hours before I am able to talk to the agent. And she told me she cannot do anything as Tala had cancelled my appointment even though all of the party agreed I did called on 5/18/2020 and scheduled an appointment before my geek protection is expired. Then I talked to the agent's supervisor of the National center of the name Regina W. Still told me it is the system problem but she cannot do anything. I am the victim of the system. I had been a good customer with Best Buy with credit card, bought laptop last week, refrigerator, dishwasher 2 times. So I would cancel my credit card and would not buy anything from Daniel

The geek squad protection plan is a must have. They are by far the best customer service we have ever had!!

I have bought many products from Best Buy and almost always purchase the Geek Squad protection . It has paid off several times and is worth the money .