Customer Ratings & Reviews

Geek squad protection is an excellent choice for large items like kitchen appliances.

I have a laptop that newded work done by Geek Squad. They fixed it quick.

Always buy the extra protection and never needed so far

Great look, works well and easy to use. This is a great product that you and your family will love.

I am in the process of needing service for my oven purchased 9/19. Today I got an appointment that is 2 weeks out. All I tried to do was to get help in getting this appointment sooner, for our cooking oven. I literally was bounced around to at least 10 people, over 5 different calls, agents who are nasty and hang up on you (at this point, I was aggravated with how I was being handled, and upset about it, but kept as cool as I can) Geek squad could care less about you, this is sent to an outside service (who really could not care about you) and the handling of my situation has basically been non existent. The disconnecting calls were ridiculous, the transferred calls was useless, I even said do not transfer me to an outside agency (who handles appliances) because I was getting nowhere with them. In no way did I ever even think that the geek squad service handling of my problem would be this bad. Terrible experience, I guess that I am going to have to just shut up and wait 2 weeks. then they will come and look, say they have no part, order it and reschedule (probably another 2 week wait) I wrote this review, no my wife. S

Got the five-year protection on my microwave. Good peace of mind as Best Buy has always been great at honoring the protection plan with no hassles.

Worth purchasing to put your mind at ease should something happen to the oven in the next 5 years.

Never had any issues with support. Any issues we encounter they were able to helps us whether refunding our money or replacing our product.

Don’t like that you have to purchase additional warranty. Additional warranties are also pricey

Love working with GS. Feel safe having a protection only because they're great to work with

Professional courteous and knowledgeable. The only problem is scheduling and opportunity to have the service soon.

Excellent service from the Geek Squad. Very helpful in answering any questions or concerns.

They installed my gas range quickly and professionally. This crew was one of the best I have encountered

I have purchased the extended warranty on other appliances and it has paid off. Too much electronics to go bad not to have it

Good value. Got a discount with total tech plan. I would definitely recommend this plan.

If you own a computer, and have issues ...... take it to the Geek Squad! I buy the 5 year service plan it’s so well worth the cost !

Excellent Service Protection Agreement to cover appliances. Provides peace of mind.

I’m really not sure why they have you rate a warranty no one ever reads a review about this

It works well for single products but not for repeat purchases

Always pleased with the help we need and get from the Geek Squad. Have used them several times.