Customer Ratings & Reviews

For the price, this washer measures up with the best of them. It has quite a few washing cycles/options. It operates so quietly that you would swear it's not on. Everything comes out clean as expected. Very pleased with it.

Quick & easy checkout for my washer when it came to buy it in store. We have had their services and they are quick, puntual, and efficient with the services they do. Awesome overall!!

Had the Greek guy come over to look at my new washer he was a very nice gentleman help me out really appreciate his service

Exelet and a big washer and clean the clothes out so good

It’s nice to have the extra warranty coverage. We always buy extended warranty. The technology of the newer appliances makes it difficult for the average Joe to work on the appliances. I sleep better at night knowing I have warranty coverage.

Love have protection on my devices when I need it.

its awesome! we've had this for a few months now. if there are any errors it easily explains how to fix the issue. any issues are always just minor normal upkeeps that we forgot to do. I recommend this product 10/10. Some people say they aren't sure how they would like not being able to start another load while one is drying; with my experience it has been much better to take the time to do it this way then to constantly forget my clothes in the washer and have to rewash them because of the odor. this I can turn on in the morning and head out if I need to. also the timing is very efficient and doesn't take long at all to wash and dry.

Buying a replacement washer and dryer is never a welcomed expense. Luckily we had our LG appliances for 15+ years with only one service call. No one wants this money outlay for new appliances, and to add on the service is an extra cost, but the peace of mind is so worth it. Best Buy’s no questions asked policy for a service call is worth every penny. Try to find a repairman the day after a houseful of company leaves you with a million towels and sheets to launder. You’ll pay more for his service than the service plan!

Has been using Geek Squad services and totally worth to get it, great service and customer satisfaction so far

The installers came early and were friendly. They did the job quickly with no issues. Hauled away my old washer and dryer and were gone. Use Geek Squad if you need it done fast and right.

Unit cleans well and has many features.my only complaint is its custom program feature is only programable via the app.

I got a 5 year warranty for my washer. I didn’t receive any paperwork on the warranty. I called the geek squad and was told I didn’t need it. I hope not. The washer is doing great. I wanted a warranty for piece of mind and I hope it’s as simple as making a phone call if repairs are needed.

Good pricing on 5 year warranties on major appliances and electronics. Never had to file claim but great peace of mind

Peace of mind. it’s that simple. When you purchase something From Best Buy You already expect quality. But there’s nothing wrong and it’s a very smart investment to get a guarantee, especially for five years and especially for a washer or dryer. To know that if in the unlikely event anything should go wrong I don’t have to deal with the manufacture. I don’t have to deal with making 10,000 phone calls. I could just simply call a Best Buy. It’s broken they come by they take the old one away and give me a new one you can put a price on that you just cant I can’t imagine anybody not getting the warranty

Definitely a must to purchase this extra protection

This is one of those things that you hope you don't have to use but are thankful to have. I only purchased my Washer & Dryer on June 24, 2025, so here is to hoping this isn't needed

I dont see anything goig wrong with my products due to reliability, rating etc. However, they tell you exactly what is covered, when, how why. I love it and feel ecen better about my great purchases!

Great service to add more time to your products warranty

Sometimes these extended warranties don't pan out, this is twice with 2 different appliances that it paid for itself!! Had an LG washer, great machine but for some reason the wifi would not always activate. Had Geek squad come to look at it and they replaced some parts, but issue remained. Geek squad then send out another company to look at it and he ordered another part. I then get a notification a couple weeks later that Best Buy is replacing my washer with a new one because they can't get the part! Win for me - use the washer for two years and only cost me the price of a 5 yr warranty!!!!

The Geek Squad has been a great help with their install and support system.They're there to help you