Customer Ratings & Reviews

We always get the Geek Squad Protection on our high ticket items purchased from Best Buy. When I used them in the past, I got great Customer Service!

I am happy with the geek squad service saves me time and money on parts and labor. If the item can’t be fixed they replace it

We just purchased the service plan for some appliances we wanted and because we have been with BEST BUY for years we are confident that it will meet our needs.

There is no better a warranty than Geek Squad. They are quick to respond and are very knowledgeable and capable. Never had an issue when dealing with them.

I was told that the representative was going to install the new device and pick up the old one. But neither one of these things happened

Always had excellent service experience with all my Geek Squad services, now going 20-years with them.

Haven’t had to use this service as of yet with my latest purchase.

I called back to add my protection cause I forgot to ask for it and it wasn’t no problem with it the representative added on and that was that

I usually uy and extended warrantin everything I buy at Best Buy they do work when you have a problem

I have always been a fan of geek squad. They never disappoint

5 year warranty the best in the industry. Highly recommend warranty and “Toal Tech Support” for outstanding service and discounts…

Had no issues contacting support and scheduling appointments. Techs were professional.

Geek squad coverage is the best!!! Excellent customer service!!!

I sold the home with the unit when it was a little over a year old so this review is a moot point.

Haven't had to use this yet, as my LG washing machine/dryer combo is working great after about 11 months. It comes with a diagnostic app you can use on your phone, so that's handy as well.

Purchased this plan in case of issues. Reasonably cost.

The agents installed my dryer quickly love the color

This dryer had issues... my warranty is up and the dryer has torn up for the second time in 4 years.... dang I wish I would have purchased the 5yr warranty

Added coverage on a new model ventless washer/dryer. Expensive appliance and my previous unit from a different manufacturer had many problems, so this is for peace of mind.

I always get the longest warranty. I have had to use the warranties on several products and always get a brand new one!