Customer Ratings & Reviews

Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.

Appreciate the warranty and having piece of mind that my purchase is protected.

Appreciate the warranty and having piece of mind that my purchase is protected.

I purchases geek squad to protect my tV XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Buy it! Buy it! and Buy it with all your purchase. Geek Squad Protection is the Best thing your money can buy.

Happy to have this service, have used it often on several occasions

Was offered to plan to protect my machines at a very reasonable price

I love the Geek Squad. They do a great job on fixing my equipment.

Very reasonable price and good additional protection for our washer.

GREAT PRODUT A MUST HAVE. VERY ENJOYABLE. CANT GO WRONG WITH THIS CHOICE!

GREAT PRODUT A MUST HAVE. VERY ENJOYABLE. CANT GO WRONG WITH THIS CHOICE!

5-Year Standard Geek Squad Protection Excellent to protect my investment

The agents came on time and installed my washer and dryer with no problems.

My family loves these appliances very good products

Nice to have a warranty in case anything goes wrong!

super helpful in the future i hope, so far so good

I love the peace of mind I get knowing that if I have any problems or questions I can just contact the geek squad.

The extended warranty with the geek squad was a very good decision!

It's a great piece of mind if my appliances break that I won't have any out of pocket expenses.. must have

The geek squad is the best thing that has to Best Buy.