Customer Ratings & Reviews

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

Great experience and fast results in fixing our issue

I will highly recommend geek squad to anyone needing service protection on their product. The price was minimal for the protection provided.

The agents installed my washer quickly. They tested the washer and removed all pavking material.

Always get protection geek squad you'll have piece of mind knowing that if you're product fails they are there to help you out

The delivery guys were great and did an awesome job installing and reviewing the product. Installed the dryer properly and great guys. They clean up the dust bunny underneath the dryer and clean up after themselves

Great, knowledgeable team! My mom called themnto her home for computer repairs. Very satisfied.

First several guys that serviced my old dryer were untrustworthy and were no help at all. The last geek squad guy was amazingly helpful and honest. Very professional and customer oriented. This review is for the last geek squad guy that serviced my old dryer.

It’s nice that they offered extra protection, it allows for no worries!

If considering buying paying the ovely high saleprices for it i strongly suggest purchasing a protection warranty

I buy ALL my electronics for home & for my franchisee's here. The My total protection and geek squad make it a "Total" no brainer...

I love geek squad they have been nothing but amazing to me. They always come and they are super nice if I ever have any issues it’s well worth it. I totally recommend getting this for any appliance that you buy through Best Buy.

The tech guy was scheduled to come 2 days after i requested a visit and he was here right on time and got the issue with my washer solved in under an hour. Super happy after spending almost a grand on this machine just barely over a year old.

This is why I go to Best Buy because of the service I get from the geek squad from Install to any service calls. They do what they do best Install. I recommend this to everyone who asked me

I love a gas dryer vs electric. The drying time is amazingly fast in comparison to an electric. I am so glad i choose the gas one!

Washes our clothes great. I've had a different brand but it didn't wash near as well. It really surprised me at how much of a difference it is between two different brands. The one I have doesn't have an agitator but it cleans up my son's clothes really well and I don't have to wash them twice. The one thing i do not like about these kinds of washers, the glass lids. That's what happened to the last one and it was just as inexpensive to buy a new one, well almost anyways.

Great unit. Economical purchase. Delivery was quick and fast in and out. Thanks Best Buy

The delivery guys brought my new washer and dryer, and hooked them up, Very Pleased with there service.

Agents installed everything did good job kind and professional

Scheduled an appointment told me what was wrong not applicable but home and fixed the issue super friendly