Customer Ratings & Reviews

So far so good hopefully they last me a long time illegals but Time will tell they're already better than my last washer and dryer thought I would try the front load so that I can put things on top of the washer and dryer

Most appliances last between 5-10 years. Paying a small percentage of the cost of the appliance for an additional warranty is always wise if you can afford it. You never know when something is going to happen and you need to call in a warranty or repair.

Agents were very helpful and respectful with replacing the damaged item

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

I haven't use this protection for my most recent purchase yet (and hopefully won't need to) but I have purchased this and used it before and highly recommend it for expensive items because life happens and stuff breaks, it's good to have that security on your investment.

Delivery an installation of both washer and dryer with conversion to propane done with care

Delivered on time. Multiple reminders for delivery and installation was smooth. Respectful and polite.

Haven't had the need to use the 5-year Geek Squad Protection yet, but knowing I have it gives me peace of mind in case something breaks down with my new washing machine purchase.

I ALWAYS get this coverage for any major appliance i purchase. If you have ever had to make a warranty claim with any major manufacturer, you know that its a HUGE pain in the rear and almost worthless because they really don't help. I was told by a friend about this plan best buy offers and how easy and great it was when they had to use it. Once he told me this, I have been purchasing all of my appliances with Best Buy and ALWAYS add the protection. I recently had to make a claim with my washing machine. They were so helpful. I owned it for two or three years and the buttons stopped working. They actually just replaced my washer with a brand new, bigger washer at no extra charge. I am so glad that I bought this coverage and will continue to do so!

I only buy from best buy because of the amazing warranty. You should too.

We’re glad to have the option to get a 5 year plan. We’ve had benefits from products needing unexpected replacement and the exchanges were easy. This is for our new washing machine. Unfortunately our 5 year warranty had expired two months prior to needing a replacement. It’s still worth it. We replaced a TV with a five year warranty at 1.5 years.

Already had to use it and had no issues fighting. Just told them the problem with my bad unit and the sent a new one. Glad i purchased this warranty!

Had a problem with our washer that was a simple fix. Geek squad helped us figure it out over the phone and sent us a replacement part to fix our issue. Two thumbs up for whoever we talked to.

Great service to have. We always get this for the major appliances. When needed it’s great

4 Stars - I have not used the service yet and really hope there is no need to. I will adjust the rating if I need the service.

Great team work and very efficient with their jobs

I always purchase this product on appliances and it has been needed more than once. This protection i feel pays for itself on most items.

Installed my appliances quickly and timely. Arrived within a good time frame.

I bought a washer 4 years ago & it already broke. It would have cost about $350 to fix. This time we are buying a cheaper washer with a warranty.

There were two agents that I spoke with during the purchase. There was a miscommunication regarding the installations and take away. On arrival, the delivery driver contacted the representatives and they worked together to alleviate my frustrations in making sure that the relevant parts were ordered and another installation and removal was scheduled.