Customer Ratings & Reviews

I bought this warranty for my washer because I had an Issue with the first one. I didn’t know Best Buy only gives you 14 day returns on Appliance. I thought because I was elite plus I had 45 days return policy. But no only 14 days lucky Samsung gives 1 year manufacture warranty. The washer broke 16 days inn. So with the second one. I bought this warranty I hope it’s worth it

I work in insurance and kniw how important protection is especially on machines that coat this much. Im thankful for the service.

Geek Squad came and explained everything when they dropped off the items. They were very thorough. I really appreciated them explaining everything.

We had great service from our technician. We only had to wait a day for service. Once he ruled everything out and the washer was still making the noise we received a new washer comparable to what we had before with a small fee of about 50 dollars good protection!

excellent dryer, Love the way the door opens for loading and unloading clothing

I highly recommend getting an extended warranty nowadays as companies care very little for quality and longevity of products.

Haven't used yet lol but seems to be worth having.

Always amazing customer service. Never have to wait very long for service

I’m glad I added the needed protection It just give me a piece of mind and all worries aside

Warranty helped my washer get replaced though in order to get it replaced we were still out of pocket $400. I went back & forth with warranty division but finally got things resolved.

I just got a warranty. There was no install of my dryer.

Great service when buying in store and when they worked with my schedule to get it delivered

The gentlemen were very efficient and seemed to be careful about the install

The agents did right by me. They corrected the mistakes make. Stood by me while we worked to make sure everything was in woking order and made sure I had the number to call if anything further was needed.

over all seems good but I'll call a appliance person before geek squad as i feel they may not leave in good parts came with cause this thing had problems from the start like you push button bunch of time and it wont even start like old switches .don't trust them

I purchased this 5 year Geek Squad Protection for my brand new dryer. After it had been delivered, I had a couple of problems with the door latch breaking. I called Geek Squad and they said I needed to contact the manufacturer warranty because they cover it for one year after purchase. So, I guess I purchased this 5-year warranty but I can only use it for 4 years? Make it make sense.

I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.

Best washer and dryer I've ever owned..Best Buy came with great service and installed it

I had a service call from agent Shawn who was able to quickly resolve my problem after no help from the 800#. Highly recommended! He works out of the Cranberry store.

Great quality for the price. Nothing fancy, just right for apartments.