Customer Ratings & Reviews

It have affordable insurance price to keep my mache secure and protect

I know protection plans are deemed to be a waste of money, but for expensive purchases I would never not get it. The one time I did need to have one of my TV's repaired (I had it for a year before it had problems), Best Buy decided the 2nd time to refund the cost of the tv, which I then used to buy a new one. I bought this protection for my new washing machine. Gives me peace of mind knowing that if something goes wrong Best Buy is positively responsive.

They come fix any and evening ever wrong with the washer or dryer on the spot

I love the LG appliances. A couple of things to think about with this product, First,I am 5'4 and I cannot reach to the bottom of the drum to remove all the clothes, I have to use a stool to reach the bottom. second, I have had this product for about 6months and it is leaking from the bottom.

I love my LG washer and dryer!! They are quiet, efficient, and looks good!!!

Very thankful to know who to call when I need tech help!

The agents brought my dryer inside no issues and were super nice

I haven't used it yet. But I have just in case, so I think is very convenient to have it.

I’m glad I added the needed protection It just give me a piece of mind and all worries aside

This washer might save you money without having an agitator but it will take forever to wash your clothes! 79 minutes is a long time for a normal load

Based on reviews… which said that the LG washer and dryer that I bought are excellent but periodically they ship lemons, I decided to subscribe to the geek squad protection plan. I've never done this before but the reviews said that when the machines are lemons they're truly lemons and will need to be replaced over a period of time. But once you get them working they work very very well.So far so good. I haven't had to use the geek squad warranty so I'm keeping my fingers crossed. I'm hoping my first washer and dryer ordered aren't lemons.

This is a must buy for appliances as i do not think quality of GE/Samsung/LG are the same anymore. My last washer started having issues at 3 years and this is worth every penny for peace of mind protection

Always a great protection purchase and communication is always spot on.

I haven’t had to use it yet, I will come back with a review when/if I do.

excellent dryer, Love the way the door opens for loading and unloading clothing

We had a washer explode and then had to wait three weeks to get a new one even though we had this warranty. We kept getting the run around from Best Buy. Also when you get a new replacement item the protection plan is over even though it's supposed to be for five years.

Great service when buying in store and when they worked with my schedule to get it delivered

5 year warranty on washer and dryer used once or twice on washer dryer before pays for itself if any problems do occur and in 5 years its likely

Have not had to use the protection plan yet, but I always get it on my major appliances. After previously having worked at Best buy and seeing first hand some of the things that can happen and how they would have been covered if the customer had purchased a plan, it was a no brainier!

great delivery and clean install washer working great.