Customer Ratings & Reviews

My Samsung washer dial broke. I called and they came out and fixed it. I've had this on all of my Best Buy appliance purchases and I have used it on almost all of them. Not a knock on Best Buy, but on the brands.

I purchased the 3 year protection just incase. Definitely worth it if something happens or goes wrong and with a big purchase nice option for the future

Product works wonderful still and is everything I needed

The squad was very polite and went out of their way to make sure I was satisfied after an order mixup in the store. Great guys.

Perfectly amazing! Love the Samsung washer and all its capabilities.

The price is worth the feeling of safety and security

Very convenient using, set & forget. The app notifies you when your wash is done, what stage it's in & many more

They helped us putting the washer in truck. Great service!!

It’s a protection plan not much to say about it…..

This is a great peace of mind. Always get the extra insurance.

The geek squad is amazing! It’s better to insure your items and leave them in hand of professionals

I haven’t had to use this for these items. I have used geek squad services in the past. They are always helpful and very responsive. I am sure I will not have a problem getting help if needed in the future for these items as well. I pretty much get geek squad protection on all big ticket items that I purchase at Best Buy.

Its not super cheap when you are replacing all of your kitchen appliances and a dryer. It can really add up. I've already had to use it twice, once on my new Microwave and once on my new dryer. Appliances aren't made like they used to be.

This protection gives us peace of mind if anything should break

I never hesitate to reach out to these guys. They are absoltely great. Always very kind and really wanting to help. Very smart folks. Glad to have them!

Great service! Fast and prompt setup! I am very satisfied

I always buy the extended service in my appliances and it is well worth it. You can’t beat the price and I like how geek squad offers five year warranties.

Agent on phone, ordered the wrong parts. Waited 3 weeks for the parts, but 1st Repairman couldn't fix my range because the parts were wrong He ordered more parts & i waited another 3 weeks, but they weren't the right parts so 2nd Repairman ( who was good) couldn't fix it, but he did order the correct parts. He expedited the 3 week wait, so i could get the range fixed in 1 week& the good Repairman fixed it. It took 7 weeks for Geek Squad to do their job.

I love my Dryer its confortable inside and look great and any laundry nice color white and grey

Despite all the expensive new high tech appliances, reliability isn't so good these days, so this warranty is a must for us. We could not get parts or even a service call for our old units (only three years old!), so we switched brands and made sure to get a full-replacement guarantee warranty.