Customer Ratings & Reviews

I have not had to use this for my washer yet, but bought for a peace of mind as i always do for appliances from Best Buy. It is a great investment.

I’m not usually one to worry overly much about large appliances when it comes to warranties, but I’m. Sry happy to know that I’m covered for the next 5 years should anything go wrong. I’ve gotten several warranties with Best Buy and never had a problem when it came to using them. Definitely gives me peace of mind and well worth the investment.

Left a long review and it was never published. Im suspicious. This washer does not wash clothes well -- there is not enough water touching the clothes. A washer has one job -- make the laundry clean. I felt i was going to be able to get clothes smelling great and stains removed or made better with this expensive beast but the clothes are just coming out like they were handwashed in a bathtub. The washer gets them wet then just tumbles them around. There is no little pool of water to collect dirt - just wet clothes going round and round. It does not rinse well either. If you put a single item in it it gets stuck to the back wall and just turns around and around. There seems to be a deaign flaw with the smooth back wall -- other washers have a propeller shape/fins that prevents this -- clothes sticking to the back. If the item is too big the lack of water issue is worse. Ive washed a sleeping bag about 4 times and it still smells. The water dribbles from one short spout near the door and much of the water just runs down the door into the drain. The perimeter of the back that meets the drum has little spaces where things get stuck and cannot be removed. I'm utterly confused why this washer is rated so high and am feeling extremely foolish and sad for spending $900 on a washer that cant wash clothes as well as my 30 year old off brand top loader. Oh and there is no remote start -- what is the point of the wifi connection anyways? After realizing i need to triple wash many items i could really use a remote start at least. Just a terrible buy. Looks are deceiving with this one.

Hopefully I never need this product, however for the length of the warranty and the price... that's what pushed me over the edge to purchase from Best Buy

You can never go wrong. I always get the geek squad protection on almost every purchase I can. Easy exchange and or repair process.

This LG set is fantastic! I researched quite a bit, comparing several brands, and finally took the plunge. I love everything about both the washer and dryer. Both are super easy to operate, the washer uses less water, and the clothing comes out smelling cleaner and looking so much better. Thank you, LG!

Decent value for the price if you are a frequent shopper.

I would never purchase an appliance without a protection plan.

Always recommend the protection plans through Best Buy!

The agent was very respectful and helpful. Knew exactly what was wrong with my washer.

Excellent service............................ ....

Haven't had to use Geek Squad this time but have always had a great experience in the past!

The Geek Squad is wonderful. They come at the time they said they would be here. They where quick and efficient

Affordable protection plan for those unexpected repairs

For all the horror stories that I read about new washers & dryers this PSP seemed like a no-brainer. Anything over $1k I'll drop the extra $ on to not be hassled if it dies. If my washer or dryer dies, I'm not going to be at a coin-op laundromat. Imma be watching the Nerd Squad roll up and fix it.

I have not had to use the warranty yet. I will use it when the time comes

The ability to customize my setting which includes steam cycles on the washer and dryer is a game changer! This is honestly the best washer dryer set Ive ever owned.

I am so impressed with my front load washer and dryer by Samsung. It cleans well, it's so silent and the price was awesome!!!

Installation was smooth! The technicians moved the old washer and dryer to the garage, hooked up everything and even cleaned up where water had spilled from the old washer. I highly recommend the Geek Squad. I hope I never have to use the rest of it, but for my peace of mind, I feel better for having it.

The agents installed my washer and dryer and made sure everything was working as it should be with the correct connections and hardware.