Customer Ratings & Reviews

Have had several months of use of these pair and working great.

Purchased this 3 year extra warranty to have extra security

Only used them once and they were very knowledgeable

No need to use as of yet, so all is well. I'm hoping this is something i will not need for a long time

Easy if need a repair. I always buy the geek squad protection for appliances I but for investment rental properties, or personal.

I always buy the geek squad protection for appliances I but for investment rental properties, or personal. Easy if need a repair.

Always get the protection plan, any issues geek squad comes to the rescue.

Reasonably priced still figure out details on what purchased have to ask them for more details

love my set and the amount of protection i was able to purchase was awesome thank you !

As long as there is no water damage. A tech will help you

haven't had to use it but it is a great price for the length of protection

The agent fixed an issue with a damaged part within the first day.

The agent fixed an issue with a damaged part within the first day.

With larger purchases and depending on the appliances, it is recommended to have a warranty beyond the manufacture.

Geek squad has never failed me definitely worth getting!

we are extremely happy with everything !!!!!!!!!!!!

I bought this because I felt it is better to be on the safe side. Of course, equipment has a tendency to fail just after the warranty is over, but I guess that is life.

The Geek Squad has worked wonder with our PC and all the other products we have purchased. They are knowledgeable and friendly and get the job done Would recommend them for all your electronic needs!

I purchased 5 Year Geek Squad for my Kitchenaid dishwasher in January 2020, as I've had some bad luck with major appliances/ electronics. Sure enough, in November 2021 the dishwasher stopped working. I called Geek Squad and the helpful person (it turns out correctly) diagnosed the problem as either a pump or motor. A repair person wouldn't be out for a week or so, however. The repair person came out and said, "Yep, looks like a pump or motor." But did he have that part in his truck? No, even though that was the suspected issue. "It needs to be ordered & we'll repair it in two weeks (mid-December). Mid-December came and the parts hadn't arrived. I inquired with the Geek Squad-assigned repair shop, and they said it was "backordered." Of course, I was able to find the part myself in 10 minutes, ready for next day delivery, on major supply web sites, but that did not matter. Geek Squad informed me only after waiting 30 days (late December) could the repair be cancelled and a whole new dishwasher installed. I called in late December, and the person agreed to the replacement as long as another dept agreed; they did later that day (instead of within 3 days). Success! However, when I called to schedule the replacement, they said it wouldn't be until January 26. Frustraitng! But I waited. At 8:30pm on January 25, after previously receiving multiple emails confimring my appt, a person from XPO (?) Services, who does the actual installation, told me they had to cancel the appointment. Why? "The computer had accidentally assigned too many appts" ; I was being bumped to January 29. Unfortunately, January 29 was really difficult, as I had moved 2 other appts to that date to clear my schedule for Best Buy on Jan 26th. So on Jan 27, I called Geek Squad to see if I could at least move the Jan 29 appt to 7am-1pm ( instead of 12-8pm). The rep said "her calendar was gray" and she couldn't see what other times were available but would talk to another department, who would call me back. I said Ok, but I wanted to be clear to not cancel my current appt without verifying with me what the other time would be to make sure I'm available. She condescendingly said, "Of course I'm not going to do that." Within 2 minutes of hanging up the phone, I received a text asking me to schedule a new appt. Alarmed, I called Geek Squad, and the (different) rep sheepishly told me my January 29th appt had been cancelled...with no replacement. There was no record of why. The earliest he could schedule is February 16. I explained this should not be, but all he could do was send me to an "elevated" dept. After an hour talking and on hold with this elevated person, she accomplished nothing additional -- my appt was still on February 16. So I am going on 3 months without a dishwasher, and no assurance my wife and I will get one soon. To summarize: why pay $199 for service that doesn't actually perform? I just hope to finally, in February, get my dishwasher replaced and be done with this.

The Geek Squad installed my new washing machine. They tested everything to make sure it worked correctly. I was very pleased with their work.