Customer Ratings & Reviews

We didn’t use this service installed the washing machine ourselves it was very easy and easy to use

I have only had to use the warranty from best buy time, however I got a new camera since the original one I purchased broke and was no longer in stock. totally worth it on large purchases where if you need to repair or replace once it pays for itself.

So, the five year plan is actually a FOUR year plan because I am required to utilize the manufacturer warranty within the first year. This was not explicitly stated when I purchased the protection plan and is quite frustrating because Best Buy sells you a five year plan not a four year plus manufacturer warranty plan.

I had my Samsung washer out of order after a year. Unfortunately I did not purchase the extra protection plan so it costed me fortune to fix it but i had to do it anyways. Great services and friendly mechanics thanks to Bestbuy Geeksquad. Thank you!

So far this has been a peace of mind. But my washer and dryer are perfect

I purchased the extended warranty since the manufacturer warranty is one year. This is a major appliance purchase and wanted to protect my investment in case something happens to the washer components.

I've had my washer and dryer for a year and haven't had to have any service completed, but I feel good knowing I have this if I do need it!

Factory warranties are a joke. Geek squad is always there for us!

The agents mounted my item and connected, they was very kinde

Dropped conveniently where I requested. No install.

My product was damaged and they sent it back. I was happy that it didnt take that long to bring it to me and install it right away. It gives me peace of mind.

Everything fully satisfactory and technician are very polite

The geek squad was a very nice group of young fellas

Great installers couldn’t ask for better experience

I always get extra protection on my products and the geek squad has always been super helpful

Delivered my Washer in Dryer with not issues. Even though it's upstairs.

Needed a washer and dryer I've had no real issue with these machines, they work extremely well.

It’s worth to have any protection in life and Best Buy is best

A great value. Have had great experiences with geek squad support before (fantastic really). Haven't had to use it yet on this so can't speak to that.

The geek squad has been the best and they are there when something needs fixing