Customer Ratings & Reviews

You never know you need help until your purchase is trouble.

I love those machines a lot. I can put more clothes

5-Year Standard Geek Squad Protection can save you lots of money in the future. You will know what I mean!!

Works great. The guys from Best Buy did a great job and made sure it met my wife's seal of approval before leaving.

I'm happy I decided to get the 3 year warranty. I used to skip the warranty and right before the 3 years is up, my part just happens to breakdown. I'm not taking any chances.

The agent was very professional and provided a great customer service at the installation day. Very professional

Best Buy can provide the tech to fix it, or the means to replace the item, I always purchase the GSP plan.

Excellent service. Very Professionals. I recommend them.

Always get geek squad coverage with big ticket items many electronic parts that potentially fail so great to have coverage

We have been without a washing machine for over 6 weeks despite purchasing an expensive warranty from Geek Squad. Despite having ordered and received the parts needed for the repair, we have had 3 scheduled visits, each with repair people failing to show up without notice. We have made more than 8 lengthy phone calls to Best Buy, having to repeat the problem and being disconnected 4 times. When we called at 3 p.m. for an update regarding the most recent scheduled visit, we were first told "the parts were unavailable". When we said we have the part which was ordered through the warranty, they said " the technicians didn't come to work." When we asked why we were not notified when it was after 3 p.m., we were told that the company is "unable to contact technicians during the day." We were then told we could exchange our washer for a new item. When we tried to do so, we were told we actually couldn't exchange the item and would have to wait once again and hope their unbelievably unreliable repair company (which "cannot be contacted during the workday") would show up. If you want this type of service, go ahead and purchase from Best Buy.

Not sure this is needed but we purchased it, just in case. The wait at the Geek Squad desk is too long.

Easy and helpful, great service and disponibility in all

love the protection this warrenty gives me when any of my products are not operating.

Great insurance to have just in case appliance goes bad . They will fix it or give your money back to buy another amazing deal and price .

The Geek Squad Protection has paid off for us several times.

I have bought the extended warranty on several devices and appliances. Though I have not had to make any claims, I do have some piece of mind.

I am very pleased with my warranty because now I know if anything happens my appliances are under the best care!!!

Why would you buy something that will be used almost daily and is expensive and not put a warranty on it? Let’s be smart

Definitely worth purchasing additional warranty. Gives me piece of mind should I have an issue

Love the washer-dryer combo! Easy to operate; many features for different fabric needs. Great product!