Customer Ratings & Reviews

Love the simplicity, ease of use and ability of these Washer and Dryers. Great choice, great price

Have never had to use them, but it’s nice to know they are there if needed.

The warranties are affordable and worth the money.

Installers were fast and professional! Treated the washing machine like it was theirs ! Excellent customer service! The BEST BUY ever!

The delivery team installed my Profile combo with great care! Was thankful with how quickly they got things done as well!

Its important to pay for the Geek Squad. When you call, they sent you a technician very quickly. ANd problem its solved. Paying to a technician would be pricey

Excellent service for extended warranty. Good customer service. Peace of mind if repair is needed for 6 years.

It is very quiet and big enough for a king size quilt. I can see through the lid. This is amazing

We purchased this protection plan and hopefully will not need to use it; however, it does give us some peace of mind knowing we have some assurance that we will not be hit with an expensive repair once the manufacturer warranty expires. We generally avoid paying for protection plans for every purchase we make; however, knowing it was backed up by Best Buy's reputation for exceptional customer service tipped the decision in favor of purchasing this protection plan. The option for 5-years and cost appeared reasonable in light of the money we had to spend on our original unit with a more limited protection plan that had expired.

Ive had great success with the Geek squad protection in the past and so I bought it again. Unfortunately with the lack of luck Ive had with Washers and dryers the Geek Squad protection has really come in handy.

easy to use, great quality easy to use, great quality easy to use, great quality

We bought this unit and the gas dryer with steamer function several years ago. We never found the steam function on the dryer to do much despite the claims by LG. With the wash, there is no venting, the gaskets sealing the door double over and do not fully drain. Within 2 years this rather expensive piece of machinery is being replaced due to mold in the drum, the ENTIRE gasket of the door, and in the soap feeder tray. While front loaders are more prone to this, the LG units in particular seem more prone to this. While I INITIALLY had no complaints from the washer unit, I should not need to replace a washer of this price point this quicky. We own a medical clinic and took excellent care and maintenance of the units, which is even more frustrating given how much time was spent trying to keep it clean. I do not recommend this at all unless a few years down the road you like mildew mold smelling clothing.

Washing my clothes within 10 minutes quick wash 20 minutes regular they leveled it out for me and everything show me how to use it correctly

Geek squad makes it simple to understand and get the service post purchase (after reviewing and comparing manufacturer extended warranty).

I DO NOT buy any big item unless I can purchase a extended service agreement. This came right on time. I'm in good hopes that I won't have to use this within 5 years but just in case cause you never know now days, it's necessary for me to have.

Service was quick, easy, and the process to add the additional warranty was seamless.

Help is always here when you call they have the answer .

My geek squad service as the easiest and smoothest process ever. Came in and out and left everything perfect

Fortunately I have not had to take advantage of the warranty or extended warranty and I hope I don't have to. But having the extended warranty at a reasonable price gives me great piece of mind. If the service is as professional as the installers were, I trust that any repairs I need to have done will be a great experience.

Always a plus to be protected haven't had to use this part yet but I know others that has and they've had great experiences look forward to Future purchases