Customer Ratings & Reviews

I always find comfort in knowing my devices are protected.

Works great and have had no issues at all, Had excellent service while picking it out

Ordering online has its pros and cons. I can find what im looking for, however i cant set a install date online, the store salesmen need to. Besides that its not bad, just needs some touch up.

The only way to go ,we only use bestbuy for all our major purchases

Product: Samsung Refrigerator Model Number: RF23J9011SR Issue: Ice Maker does not work. Best Buy outsourced the repair service to a third party service provider "Bear Services". The service technician came in initially diagnosed that it's a "Valve" issue and replaced it after about 15 days and mentioned that he had to replace the entire "Ice Maker" as replacing "Valve" did not resolve the issue. After that they never showed up although I sent them a video showing the problem. I finally called up 3 or 4 times Best Buy and they initiated a replacement request which was denied by the insurance provider stating that per "Bear Services" the problem was resolved. Best Buy confirmed that "Bear Services" never closed the "Service request" . However they believe the insurance provider who rejected the replacement request stating that the service was completed. Although I mentioned that I have the proof's of a video message that I sent to Bear Services as well as willing to do a live video of the issue, Best Buy does not take any immediate action to address my problem. It's been more than 2 months and it's unfortunate the Best Buy is not taking any immediate action but rather would like to initiate a service request again!!!!

I think it's always s good idea to have protection on your appliances now , service calls are so expensive.

This is great to have they take care of you and fix the problem ASAP.

Haven't used it yet, but are glad to have the service if needed.

Geek squad service So far everything is turning out OK

Pricing could be better, yet to use the geek squad protection warranty claim process, only time will tell.

love having the security of 5yrs of protection on our new washer

This is insurance and I hope that I never have to use it

Great product, works as exoected. Worth every cent!

They delivered the product and installed it with all new connections.

Gift for my brother & he loved it! Especially the size of it.

Appliance failed after 3 yrs, thought my Geek Squad protection would take care of it. Repair was scheduled, notifications were sent, and Vendor selected came out as expected and ordered needed part. Then I spent the next 5 weeks calling the vendor AND Best Buy, spending hours on hold trying to get info on the repair not made. Not even once was I updated on the status, and no activity could be accessed online. Finally talked to the Geek "Special Forces" who said I would be eligible for a store credit since part was still on back order (I was able to find 3 vendors that carried the part in stock, but BBuy doesn't look). Now waiting 2 more weeks, still no communication from Best Buy, NO credit issued.

The best option if you don’t want to have headaches on the future.

I like to have a peace of mine knowing I have warranty on my purchase.

I added this protection to my order and hope I don't need to use it. If I do then I have it. Never know

The main reason a bought my dryer was because of Best Buy protection plan. Always get the protection plan