Customer Ratings & Reviews

It took almost two weeks to get part and come fix it. Although without the warranty we would have been sol.

Less than 9 months after purchase, the dryer drum broke out from the dryer. It is not drying properly too. What use to be done in one drying cycle needs to be run twice now. Super disappointed!

Paid a pretty penny for our last appliance and our top of the list recommended by consumer reports for the LG Washer and Dryer and the washer quit 6 months after it.

I request service for washer. They missed their schedule 2 times and no one call me back for rescheduling. Their time frame is 8 am- 5 pm. What a long time period and still they missed it

So glad I secured my purchase with 5 year warranty. No repair or exchange available and only original purchase price of one of the 2 units I must now pay to replace. Not cool!

wouldn't recommend. installer Best Buy sent caused a huge gas leak in the house when I called geek quad they couldn't help other than saying call the fire department and gas company.

It’s a scam because the coverage is really for 4 years not 5 and they do not take responsibility of the first year and still act like they did do something.

Haven’t had great times with geek squad. Hoping not to have to need it because I know the last time was a fight to get them to do their job.

It’s almost impossible to get anyone on the phone even when you have an issue that could be resolved over the phone. Also they don’t give you a number to reach them without going through the automated operator. If I could have I’d not given any stars.

It did not cover all the things I was under the impression it would.

I am trying to get an appointment for my washer , no appointments for 8 days , when I purchased best buy rep promised something else and its seems its not true . I was on hold for 2yrs ,very disappointed .

The GS has been here twice to fix a Samsung washing machine. They didn't check to see if all the parts arrived until they were here and realized the most important part was not delivered. It's now been 2 weeks without a washing machine.

Useless, nothing but getting transferred, than get the “Oh it is under MfG warranty” call the MfG, yah that ran out a month ago. Hey we’re booked out 6 weeks. Total waste of money, replacing this unit as a total loss.. I am done with Best Buy

The extra protection is a joke as you still may have to come out of pocket. I will never purchase geek squad protection again...I’d go with a third party or rely on my credit card company.

Delivered a dryer that did not work, set a followup appointment that Best Buy cancelled without on the day of the scheduled delivery. Registered my concern in the Christiana store and was treated with contempt and disrespect.

Took a long time to get, and when i got them i only got dryer,then i finally go the washing machine it wad damaged so hd take back,and then finally got the washer but took over 1 1/2 months

Had to remove my doors and the install was done in a hurry so there were issues with bothering washer and dryer.

I had a failure on my washer and was told to kick rocks, Best Buy didn't even acknowledge I had this coverage and didn't cover my failure.

You kind of suckered into buying this product but the flipside is bad luck they’re a little inconvenient honestly

Best Buy Service is terrible. The guy they sent out was. Ok. He didn’t work directly for Best buy