Customer Ratings & Reviews

Wanted this for my first year of service got billed for a second year for right now I’m not happy

What is the point of having a service plan if you can’t get the service they advertise when you purchase the product. Horrible automated phone system. You can never reach anyone, it’s like going in an endless loop of frustration!

Provided no coverage policy or documentation on how to use this service. No phone numbers??

I returned the dryer to Best Buy, and even though I purchased the 5 year Geek Squad warranty, the did not offer to help with the install.

I have not needed to use them for this particular project

Our Geek Squad installation team never showed up. :( We ended up carrying the washer and dryer up our stairs by ourselves and installing everything by watching YouTube.

Convenient when it is working. Laundry smells a lot. Constantly servicing.

I just can't decide if worth the hassle to get one. I just experienced two days of horrendous experiences and am shocked and a waste of time. The list is so long it's sad. I again always purchase or should say as of my last several purchase because I've had defective and even sent home with a refurbished laptop and was a "mistake" from Best Buy because I purchased new. Hard to say anymore

The extra protection is a joke as you still may have to come out of pocket. I will never purchase geek squad protection again...I’d go with a third party or rely on my credit card company.

Purchased wasn’t given receipts or papers for insurance. No proof of Purchase!

Unfortunately I can’t really review it. It was dead on arrival. Didn’t have any more in stock. Nd needed a washer and dryer in a hurry. So got an lg from a different store

Overall horrible experience spent a month trying to get supervisor to call me back, which never happened

I purchased an open box LG dryer. LG did not wanna honor their warranty and geek squad was not able to service the dryer so I ended up having to return it. Not happy.

Personally I think this is a rip off and just another way to get more money out of a person

I returned it and got it prorated and I never did get my refund!

I scheduled two repair services and waited both times and no one showed up.

Talked to someone about the geek squad coming by to look at my Samsung dryer I purchase in October..I'm still waiting

Why do they need to charge a person twice the the same service you see just a rip off

Not of use until manufacturer warranty is over but you are forced to buy when machine is purchased.

Was added to my order without my knowledge and was upset about it.