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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5740 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 5,740 reviews
  • Rated 5 out of 5 stars

    Worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad always stands behind the products. Service has been quick and efficient. If an exchange is required, that is also handled quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these guys and their work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used geek squad for 5 years on other purchases and started a new 5 years with them. They are very efficient and explain your problem and how they are going to fix it. They do come within a reasonable amount of time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience and fast results in fixing our issue

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad Protection

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Bought an insignia washer and had an issue with it after a few years. Best buy couldn't find a repair specialist so they decided to replace it with a brand new washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional workers , Helpful with loading merchandise and answering questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top drawer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm new at this home ownership thing so of course I ordered a gas dryer when I really needed an electric dryer. They were so helpful correcting my mistake. They quickly installed the correct product and even got the revised bill correct. And best of all, no one pointed a finger at me laughing!! lol

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again.

  • Rated 5 out of 5 stars

    Definitely invest in a warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom always taught me to protect the things you buy, and Best Buy's Geek Squad Protection is one of the best warranties you can buy. Ive been a huge fan of Best Buy for years and have spent a ton of money, and any large item I always buy the extended warranty. Its not only offering you a peace of mind, but its also perfect IF something breaks. I havent had to use warranties from Best Buy often, but when I have, I have always been taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use them yet, but gives one a form of comfort knowing one has help if needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my washer & dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Does a really great job with large loads! would recommend. Geek Squad installed everything no hiccup in 20 minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and installed washer, dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time. Multiple reminders for delivery and installation was smooth. Respectful and polite.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad protection plan

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The process for adding the geek squad protection plan was smooth and easy to do. No hassle and very quick. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranties

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually get an extended warranty when offered and for the past 10 years I have never had to use any of them. Good products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed everything did good job kind and professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AWESOME SERVICE PEOPLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the set with extraa warranty (first time ever). Developed an issue with the dryer and found out that i had a warranty still on the dryer Within 24 hours of problem starting, the geek squad has a brand new dryer being sent to my house. SERVICE!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery an installation of both washer and dryer with conversion to propane done with care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy recovery washer and dryer installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my washer and dryer on a third-floor apartment complex with ease, smooth installation, and they were very gentle with my new washer and dryer. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We’re protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We definitely feel protected with the warranty we purchased for our dryer, as we know Geek Squad maintenance and repair services are good and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had great luck with geek squad service. It pays for itself. I’ve had it on a robotic vacuum that had issues & I ended up with a new one. The newest geek squad protection I got was for my new washer. That way I don’t have to worry about my new appliance!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Delivery was easy and on time. Very professional service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick, careful bringing the items in, and knowledgeable about the installation. Very friendly!

    I would recommend this to a friend