Customer Ratings & Reviews

Really nice looking set. Still trying to work out the settings, but overall very happy with the new set.

A must have for any purchase from Best Buy. Glad I purchased and have my items covered. Problem when husband purchased items and I purchased plan. Difficult for Best Buy to connect the two even with exact same address. Was finally resolved. BEEARE!

Process was a process from the beginning but once product was deemed not fixable the replacement process was amazing.

The agents delivered and arranged my item in the laundry room

Bought this dryer from Best Buy and it works great. Really dries clothes quickly and at a good price.

Good samsung dryer, dries really fast i cant complain.

It is high recommended to have at least 3 year protection

I am glad to have gotten a warranty on my mom’s appliances. Great price

love my new washer and dryer combo, always a good experience at Best Buy.

The presetting on the dryer was only drying the clothes for five minutes then shutting off. The tech came out advised me that the sensor is in the front of the dryer and he’s noticed with heavy loads they tend to fall to the back so the sensor doesn’t feel anything and assumes the load is dry. If he hadn’t explained it, I never would have realized that was the issue. Also my floor in my utility room is slanted so he adjusted the dryer and said that should help.

Warranty is a must with anything i buy from any company ...

Quick and easy repair/exchange. Appointment was set for within 48 hours and replace within 72 hours.

Bought the set with extraa warranty (first time ever). Developed an issue with the dryer and found out that i had a warranty still on the dryer Within 24 hours of problem starting, the geek squad has a brand new dryer being sent to my house. SERVICE!!!!!

I am very very satisfied with Geek squad guys. I have no words to find and explain how they try to go above and beyond to make sure that everyone is happy. I can remember how happy Louis made me. And so many of them. Kristina is another one. Sorry don’t remember all their names..,, But they are all GREAT

The agents delivered my washer and dryer on a third-floor apartment complex with ease, smooth installation, and they were very gentle with my new washer and dryer. Excellent service.

I have been so glad that I've purchased 5 year protection plans on my washers. I've had to use them at about year 4. Large family - lots of wear and tear on the machines. When they have an issue, I can call and get them repaired for $0 and if they can't be fixed, they get replaced. So worth the money!

I always purchase warranty through best buy, they come out, fix if needed. Easy to talk to over phone and great repair people.

Very quiet operations and they wash and dry perfectly every time. The repository for the detergent and softener is a big convenience.

I scheduled an appointment for my washer. The tech sat in front of my house almost two hours early, left after 5 mins (never got out the truck), marked me as no response and then I had to wait hours later for him to return because he didn’t want to be late for the next appointment.

These individuals will walk you throught the process or come out and fix the issues you have with any of your purchases! Slap that warranty on it and protect that purchase!