Customer Ratings & Reviews

Perfect machine, very good purchase, highly recommended for home use.

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

The best protection for your products. Something everyone should get.

I bought the Washer/Dryer Heat pump Dry , and as someone who worked servicing appliances for 27 years, I know things can happen, and I also know the technology these machines have now , I needed the Geek Squad on my side !!

Great service to have. We always get this for the major appliances. When needed it’s great

Hope to never need it ... but it is good to know that If I do, I will get 100% purchase price back if something cant be fixed, etc! This means it is NOT pro-rated like a car battery that depreciates over time. 1st year they work in conjunction with manufacturer's warranty, and then 4 yrs after. Like I said, fingers crossed I will never need it as long as the products live up to the manufacture reputations!

Glad I purchased it in case something might happen or it just stops working

These individuals will walk you throught the process or come out and fix the issues you have with any of your purchases! Slap that warranty on it and protect that purchase!

This paid off well when my LG Washer died 13 months after purchase. The call in process was quick and easy and the in-home tech was on time and knowledgeable. The service was good and there was no difficulty in working out a fully covered (same or lesser priced) replacement.

Definitely worth the purchase bought a dryer2.5 years ago it couldn't be fixed. So upgraded to a bigger better dryer thanks.

Not sure - haven't used this yet but got in just in case

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

I purchased the protection plan on an open box item, and even after purchasing the protection plan, my total still came out to less than the original price of the item I bought. Definitely worth it to have protection and peace of mind.

4 Stars - I have not used the service yet and really hope there is no need to. I will adjust the rating if I need the service.

Glad we got this because when we picked up the washer and dryer we didn’t have our house yet so by the time we got our house and started setting them up the washer didn’t work. Had to return it to the store and come back within a week to get a new one. Had to pay some money for whatever reason it was for how long we had the washer. Might have been $25. But glad we got this because we would have had to buy another washer…

I like that this isnt too fancy, i just need a machine to wash clothes, plain and simple. It’s easy to use, very big and does its job. Sure, it is quite loud as some other reviews have pointed out, but with the laundry room door shut, i cannot hear it from 30 ft away while watching tv in the living room.

I ALWAYS get extended warranties on my expensive items, and the Geek Squad protection has always been great. For two expensive items in the past that had issues, simply going into the store and getting a replacement was a breeze. Given that so many items are no long built to last, it seems inevitable that something will go wrong with an item just past its warranty window. It's a little extra cost, but it beats having a brick.

The Geek Squad team members my family and I have worked with are professional and friendly. We find them to be knowledgeable of their job and committed to solving problems and providing overall quality service. I would recommend Geek Squad services without any hesitation.

So far, so good! Dries fantastic. Good settings, easy to use. I like it

Its geek squad hopefully i dont have to use it but its good to have.