Customer Ratings & Reviews

Wonderful technicians, knowledgeable in servicing the appliance that was under warranty. Every time I called customer service by phone the agents on the other line were super helpful and quick in helping me to take care of the issue or answer any questions I had.

I purchased this 5 year Geek Squad Protection for my brand new dryer. After it had been delivered, I had a couple of problems with the door latch breaking. I called Geek Squad and they said I needed to contact the manufacturer warranty because they cover it for one year after purchase. So, I guess I purchased this 5-year warranty but I can only use it for 4 years? Make it make sense.

Quick and easy repair/exchange. Appointment was set for within 48 hours and replace within 72 hours.

Bad quality washer machine worked for 5 months then it broke down. Contacted whirlpool and the next available repair was 3 weeks later then send a 3 Rd party repair company to take a look at it and still waiting on parts for another month?? No parts available?? Whirlpool is made in USA?? The main reason to buy whirlpool was for parts availability since it’s made in USA?????

I purchased this fridge with suspicious thought.It was worthy and very good quality.I organize my cakes of my own bakery. It’s so good and not to big to keep your space clean

Really quiet works great really happy with the purchase

Love geek squad ! Fast, friendly and extremely knowledgeable !

They came to my home ordered parts they needed didn't completely fix first time ordered more part installed them and stove is fixed and working as it should. My only thing I think they can do better is less time to show up after u call to scedual I called they came 4 days later then needed part had to get part so 4 days later came back needed more parts so had to date another 4 days but they were polite and explain a lot as they were doing it they also cleaned up after they were done with work

Great team work and very efficient with their jobs

The only thing you can say about having extra protection and coverage shall a problem arise is, whew! One less thing to worry about. Proper planning because its necessary for me and my household.

This refrigerator purchase is the result of a previous lemon. Geek Squad sent out repair people 3 times and then determined to replace it. The particular model was no longer available so sent me a voucher for purchase price to put towards this purchase. And you bet I bought the Geek Squad protection plan again on this one!

These machines are awesome for pet owners. They really do help manage the pet hair and offer great suggestions to assist with doing so. I love the color (matte black) and will definitely recommend these to all of my friends.

100000% worth the purchase. They delivered and set up eveything quickly. They ran test cycles to ensure everything was installed and operating properly. Everyone was super polite and friendly.

I have bad luck with washers. They always break down. Purchased a GE washer used once then the circuit board fried. Purchased a Maytag Cabrio it leaked after a year or two geek squad took care of it. It screwed up again and it wasn't repairable was refunded some money. Purchased a Samsung washer , then it was recalled due to it exploding Samsung issued a partial refund and I cancelled the warranty with a partial refund. Purchased another Samsung washer with Geek Squad protection...yup!

We had great service from our technician. We only had to wait a day for service. Once he ruled everything out and the washer was still making the noise we received a new washer comparable to what we had before with a small fee of about 50 dollars good protection!

Good service,fast , Staff works quickly and helped me with the situation

I love the Geek Squad Protection Plan. I always hope that I never have to use it, but when I do I am totally satisfied with the service. Geek Squad Protection Plan is what made me decide to buy from Best Buy. The washer and dryer that I replaced was still covered under a warranty, but I got tired of calling, waiting, and hearing excuses. I have never had a problem with Geek Squad

My warranty I always purchase them just in case I rather be safe than sorry. When I do have an issue, Best Buy takes care of it with no hassle.

Had to use the service after my new washer came off the belt the tech fixed it fast, did have to wait a few days to have them come out though but just glad it’s working again. Definitely paid for itself in one use during my first year since getting the washer/dryer combo. Have 4 years left. Gives peace of mind!

Outstanding installation and support. When dryer stopped working, geek squad provided prompt support to swap out with replacement. Although had to initially go through manufacturer warranty process (poor service) once approved for warranty replacement geek squad and Best Buy came through quickly and efficiently. Highly recommended, especially when in home service and installation is required.