Customer Ratings & Reviews

Not much to say about this. I get a paper and email with information for the geek squad. If something should go wrong I call and use it. That simple.

If you're spending that much on an appliance, it only makes sense to look in to the extended warranty. I have purchased these on my most expensive purchases and have had to use it on several. To get it repaired or replaced for the cost was well worth it. Have I purchased a warranty and never had to use it, sure, but the times I have had to use it I was very glad I had it.

Great protection plan! I thought it started coverage after the warranty ends but im not sure because the protection plan says good thru 3/2025 and if the warranty is 1 yr then the protection is actually only 2 yrs. However the geek squad description says it starts after the warranty ends so i have no idea.

Worth the money, offered a great price to protect my investment.

I was so happy that I had the 5 year Geek Squad Protection Plan. I had an internal problem with my Maytag Washer and the Protection Plan kicked in and they replaced the washer when it could not be fixed. Everyone was nice about the problem and now I have my new replacement washer. So I have renewed the plan when it came up.

Haven't had to use it yet, but decided it was a good idea to have extended coverage for my new washing machine.

Best decision I ever made one bill all things covered by Best Buy as long as it’s purchased for them really good job with this one guys!

I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.

Worked for us a couple times in the past we strongly recommend

Have not had to use it yet. But the Peace of mind it gives me Is almost priceless

Great price for piece of mind. We don't generally buy protection plans but felt out necessary with modern appliances

Great service and great people would recommend for anyone

That insurance is good for the machine and is better to buy it

The Geeksquad installed my washer and answered all my questions I hope I never need them to service the washer for any problems that may arise but if it does I would feel confident in their servicing it.

Called in and had to exchange my front end washer for a top end loader. These guys made the transition easy and quick. They solved my problems with no question. I appreciate the help.

This product is awesome and has the reputation of being reliable. It is easy to take care of and clean and it does the job job like it said it would do. I would highly recommend this to a friend.

The protection plan from Geek Squad has been a blessing for all my appliances that need repair. Have always with their immediate response for any repairs.

Cant really give a rating for this. I have not had to call for service yet. BUT, when I called the service number, the person ansering the phone answered my setup questions politely and patiently

I know protection plans are deemed to be a waste of money, but for expensive purchases I would never not get it. The one time I did need to have one of my TV's repaired (I had it for a year before it had problems), Best Buy decided the 2nd time to refund the cost of the tv, which I then used to buy a new one. I bought this protection for my new washing machine. Gives me peace of mind knowing that if something goes wrong Best Buy is positively responsive.

This protection is like having a double-edged sword because the company that created the device will also protect it under its warranty and repair coverage so double is better than single apply for the geek squad also!!